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1st day at Survicate - use case ideas
1st day at Survicate - use case ideas
Learn how to make the most of Survicate
Agnieszka avatar
Written by Agnieszka
Updated over a week ago

Survicate surveys can help you better gather customer feedback, collect data for market research, or understand user experiences on your website.

In this article, we'll look at how to get started using Survicate surveys and provide some examples you can use to get your own surveys up and running.ย 

Survey Examples and Ideas

To help you get started and make the most of Survicate, here are some survey examples you can use.

๐Ÿช Find out why customers leave your website

If you have an online store or a SaaS product, use an exit-intent survey to ask customers leaving the checkout page why they didn't continue the purchase or why they didn't subscribe.

1. Create a new survey and choose the Website or in-product surveys type from the menu. You can either set up a survey of your own (start from scratch) or select a template.

2. Head over to the Target > Triggers tab. Under the option, When would you like to show the survey? pick When the user is about to exit

๐Ÿ’ก Survicate exit-intent surveys only work on web browsers that are opened on desktop and laptop devices. They won't appear on mobile devices.

Read more about exit-intent surveys here.

๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป Ask happy customers to leave a review.

Create an NPSยฎ survey and apply survey logic to show different follow-up questions to promoters than to detractors or passives to make sure only happy respondents will see a link to your review page, such as G2.

1. You can create a survey from scratch and add the NPS question or use our template.

2. Add multiple Thank you screens to your survey, where one will include a redirect link to your review page.

3. In the NPS question's Logic tab, set up the follow-up questions that each respondent should see based on their answer.

๐Ÿ’ก If you'd like to learn more about survey logic, check out this guide.

๐ŸŒŽ Run multilingual surveys to increase the response rate

If your website or mobile application has customers from many countries, create a multilingual survey to show a survey based on the customer's language.

With multilingual surveys, you can translate your survey manually or automatically with Google Translate and customize the experience for your respondents, increasing response rates as a result, by ensuring your contacts see the survey in their language.

1. Go to the Create tab of your survey and click on Translations:

2. A pop-up window will appear where you can select which languages you want in your survey. You can select more than one at a time, or if you're not sure which ones you need, you can select just one and always add more later.

Select Google translation or Manual translation.

3. It's available for Website or in-product and Mobile surveys, but you can also create multilingual surveys to send as a link or via email!

Learn more about the Translations feature in this article.

๐Ÿ“š Save your questions for the future

If you'd like to use the same questions in multiple surveys, use the Question Library.

With the Question Library, you can choose questions for your survey from over 800 ready-to-use suggestions but also save your own questions with answer choices that you or your teammates can quickly add to other surveys on your account without the need to type them again.

1. To save a question to your Library, click on the three dots and on Save to Library.

You should see such a notification:

2. To find all your team's saved questions, click on Add question from library.

3. Go to Saved questions, where you can manage or use your own questions.

๐Ÿ’ซ All done! You can read more about the Question Library here.

๐Ÿ“ท Add images to your survey

If you're creating an Email or Shareable link or a Website or in-product survey, add images to make your survey design more attractive.

To customize your survey to the next level, you can add a picture to your survey questions. You can do this in two ways:

  • Upload the picture from your device to a Welcome Message;

  • Add image with HTML tag to other question types.

1. You can add an image to the Welcome message in email and link surveys by going to Settings > Add image and upload or drag & drop an image.

2. You can also add images to the questions or intro message with HTML. While using this method, it's impossible to add the file from your device. You can upload your picture to the Internet using image hosting and pasting the link in the HTML tag.

To add an image, insert the following code to the question, introduction, or answer field:


You can also change the size of the image by adding width and height attributes:

<img src="INSERT A LINK TO YOUR IMAGE HERE" width="500" height="600">

Here's an example Website or in-product survey with images asking visitors to vote on the website's new design.

Read more about adding images to surveys here and about all supported HTML modifications here.

๐ŸฅผRandomize answer options to avoid respondent bias

In your Single and Multiple Answer Selection, Dropdown list, and Matrix questions, you can decide to randomize answers, which means the answer choices will be shown in a different order every time the survey appears.

This feature can be helpful if you don't want to influence respondents by the order or answer choices.

You can also decide to randomize all answers except the last one. It's useful in case your last answer choice is 'Other' or 'Not applicable'.

๐Ÿ“ž If you have any questions - feel free to reach out to our team via chat or email:

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