Configure tab, lets you make use of the finer survey options. You can switch on multiple responses from the same browser or set up conditions when you'd like to start or stop your survey.

See what each option does below:

Identify respondents

If you are sending your surveys via one of the supported distribution providers (available under survey distribution tools) we will automatically capture respondents' email addresses other identification using software-aware links. You'll get to know what was the response each person gave!

To automatically identify your respondents, click on the dropdown list and select the email provider you are going to send your surveys with.

Supported distribution tools:

Currently, we automatically support sending surveys with:
Intercom, Mailchimp, Hubspot, Klaviyo, Calendly, ActiveCampaign, Sendgrid, Salesforce, Marketo, Pardot, Zendesk, Sharpspring, Drip, Infusionsoft, Convertkit, Freshsales, Freshdesk, ConstantContact, GetResponse, Autopilot, Customer.io, Mailgun, Campaign Monitor, Help Scout, ZohoCampaigns, Vero, ExactTarget, Drift, Boomtrain, Bronto, Salesmango, Lifecycle.io.

Click on your tool above to learn more about sharing surveys with this software.

💡Tip: You might still be able to identify your respondents even if your distribution provider is not on the list. Our survey links use dynamic URL tags called merge tags. The majority of email automation and CRM tools support this kind of dynamic tokens. Please check with your provider if they support merge tags, then you can add these tags to your survey URL and identify your respondents. You can read more on adding the merge tags in this article.

Survey retaking

By default, your survey will be taken only once on each browser, if you'd like a survey to be taken multiple times by a single respondent from the same browser, enable "Allow this survey to be taken multiple times" toggle. Once disabled, if someone tries to re-take the survey, they'll see the following message: "You have already responded to this survey.”

You can also use kiosk mode by enabling the "Refresh the survey after completion" toggle. Once enabled, the survey will restart as soon as it's finished.

💡Tip: You might run into the "You have already responded to this survey" notification when testing your survey. You're encouraged to test out surveys in incognito mode. Make sure to close the incognito window every time you submit a new response.

Survey status

Under your survey's status, you can enable or disable your survey. Once disabled, your survey will stop collecting further responses.

Responses limit

If you are running research for a number of visitors only, you can set a response limit for your survey. We will automatically stop the survey when this response limit is reached.

If you don't want to have any limits, just disable the toggle.

• End date

You can stop your survey on a certain date as well. We will stop your survey on the selected day at 0:00 GMT.


What's next?

🔁 Connect your surveys to your CRM for seamless customer feedback

Integrate with your business systems and update your subscriber profiles with responses you receive using our native integrations.

📬Send email surveys using your software

Check out how to send surveys using your distribution providers such as Intercom, Mailchimp, ActiveCampaign, and many more

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