Send surveys via Braze
Daniela avatar
Written by Daniela
Updated over a week ago

With Survicate, you can create email surveys to send via Braze and we'll automatically capture subscribers' first name, last name, and email address information - so you'll know who responded to your survey!

Later on, you'll be able to filter survey results by these attributes.

If you enable our Braze integration, you can also send the responses to users' Braze profiles and use them to plan future campaigns.

There are two ways to distribute your survey with Braze:

Read on to learn how to set it up! 🚀

Step 1. Create an email survey

Start by choosing to Create a new survey button. Select an Email or shareable link survey, and pick whether you'd like to use a ready template, create a survey with AI, or start from scratch. Build your survey by adding your questions and applying survey logic.

Step 2. Design your survey experience

Customize your survey page in the Design tab by adding your company logo or changing colors. Make your surveys entirely branded as your own!

You can also enable navigation, a progress bar, email answers confirmation, or modify the survey's messages in the settings.

Step 3. Configure the survey settings

Once ready with your survey, head to the Configure tab and pick Braze as the distribution tool under Identify respondents with.

Under the Configure tab, you can also enable other options, such as multiple responses.

Step 4. Optional: Set up integrations for your email survey

Enable Braze integration or connect any other tool you use. With this option, you can send the collected responses to the apps you're using.

Learn more about all the integrations you can connect to Survicate.

Step 5. Share your survey

Head to the Share tab and decide how you want to send your survey.

  • Direct link

Grab a link to your survey from the Copy survey link button, and hide it behind a CTA button or a hyperlink in your email template.

  • Launch in an email

Display your survey's first question directly in the email's body to allow starting the survey directly from the email. The respondents will then be redirected to a landing page to answer the rest of the survey.

❗ Please remember that if you want to embed your survey into an email, the first question of your survey needs to be a Welcome message, Single answer selection, Smiley scale, Rating scale, or a Net Promoter Score®. If you choose any other type of question as the first one, we will only provide you with the link to your survey.

1. Click Get your code

2. Copy the HTML code

3. In Braze, go to Templates -> Email Templates

4. If you use the Drag-And-Drop editor, choose an Advanced HTML module from the right-hand menu, and add it to your template. 

5. Click on the HTML module and paste the copied HTML code from Survicate to the empty window:

6. If you use the HTML editor, you can just use Survicate HTML code to add your Survicate survey to your email 😊

7. Save your email template and use it in your Braze campaigns and communication whenever you wish 🚀

📞 If you have any questions about sending a survey via Braze - feel free to reach out to our team via chat or email:

Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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