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Send surveys via ConstantContact

How to distribute surveys via Constant Contact, send in-message surveys and NPS®

Eylül avatar
Written by Eylül
Updated over a week ago

With Survicate, you can create email surveys to send them via ConstantContact.

If you use a mailing list in ConstantContact to distribute your surveys, we automatically capture subscribers' first & last name and email address information - so you'll know who responded to your survey! You'll be able to filter survey results by these attributes, too. You can also add any attributes to your survey link supported by ConstantContact.

There are two ways to distribute your survey with ConstantContact :

Step 1. Create an email survey

Create your survey from the Create new survey button. Select Email or shareable link survey, and pick whether you'd like to use a ready template or start from scratch. Build your survey by adding your questions and applying survey logic.

❗️Please remember, if you want to embed your survey into an email, the first question of your survey needs to be either a welcome message, single choice, a smiley scale, rating scale, or a Net Promoter Score®. If you choose any other type of question as to the first one, we will only provide you with the link to your survey.

Step 2. Design your survey experience

Customize your survey page in the Design tab by adding your company logo and changing colours. Make your surveys entirely branded as your own!

You can also enable navigation, progress bar, email answers confirmation, or modify the survey's messages in the settings.

Step 3. Configure the survey settings

Once you are ready with your survey, head on to the Configure tab and pick ConstantContact as the distribution tool under 'Identify respondents with':

Under the Configure tab, you can enable other options like multiple responses.

Step 4. Set up integrations for your email survey

In the Connect tab, you can connect the survey with a tool you use or set up Email Notifications whenever a survey is answered.

Step 5. Share your survey

Head over to the Share tab and decide how you'd like to send your survey.

  • Direct link

Grab a link to your survey from the Copy Link button, and hide it behind a CTA button or hyperlink.

  • Launch in an email

Display its first question directly in the email's body. The user will answer the first question from the message and then be redirected to a landing page to take the rest of the survey.

Step 1. Click Get your code, then copy the HTML code.

Step 2. Go to the ConstantContact email you want to use for the survey and paste the HTML using ConstantContact rules of mail creation.

Step 3. ❗️Replace the code with the one you've copied from your Survicate survey - but remember that you have to delete all the HTML code inside the template and add <html> and <body> tags to make it work:

Paste your Survicate code here

Step 4. Once you've got everything ready, send your email and get ready to dive into your insights.

Best practices

Create or update contacts with Zapier integration

You can connect ConstantContact and Survicate via Zapier to send survey answers to your contact profiles.

Collect information about the respondents

When sending the survey via ConstantContact, we'll automatically recognize the respondent's first & last name and email. You can also add any other ConstantContact attributes to your survey link to identify the respondents with this data.

📞 If you have any questions about sending a survey via ConstantContact - feel free to reach out to our team via chat or email:

Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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