In the Analyze tab, you can:
see how the response rate changes over time;
learn about the completion rate;
see all information you collected about a specific respondent along with their response;
filter the results for advanced analysis;
share a respondent's profile with your team on Slack or with a link;
download survey data to use in your reports or presentations;
delete responses that you don't want to include in the analysis
In this article, you'll learn how to find your survey results, analyze the data, and access a specific respondent's profile.
❗ Please note that the timestamps of all responses are displayed in UTC timezone by default. You can adjust that by changing the organization's timezone, as described here.
View survey results
Once your survey has gone live and you've collected responses, you can view them in the Survicate panel.
Access the results from the Surveys dashboard simply by clicking:
View responses:
or the Responses count in the List view:
You can also access the results after opening a survey and going to its Analyze tab:
Results
In Results, you’ll see the summary of responses for each question in your survey.
Overview
In the Overview tab, you can see your survey's:
First response: Date of when your survey collected its first response
Last response: Date of when your survey collected its latest response
Responses: Number of times your survey has been started, in other words, collected responses to its first step.
Response rate: (available for Website and Mobile surveys) The percentage of users that responded to your survey. It is calculated by
the number of responses/number of total views in website surveys x 100. Having a high response rate will give you better insights.Total views: How many times your survey was seen, regardless of collecting a response.
Unique views: (available for Website and Mobile surveys) The number of different people who viewed the survey, as some people may have viewed it more than once.
Completion rate: The average number of answered survey questions for all respondents. For example, the completion rate of 43% means that if the survey has 10 questions in total, respondents tend to answer 4.3 questions on average.
Completion time: Median response time across all respondents. Incomplete responses are taken into account as well.
❗️Deleting the first or last responses will affect the First response and Last response data.
📌 In the default date range, the analysis shows the number of Total views and Unique views from the first response to the latest response. Thus, views beyond the latest response are not visible.
You can see all views if you choose the custom range (the whole period the survey has been launched in) in the Analyze tab:
Table view
The Table view shows all your survey responses in one table, so you can scan and compare answers across respondents at a glance.
Filters
In the Results, Table view and Individual responses tabs, you can filter your results:
1. Overall stats can be filtered using pre-defined most popular time ranges; weekly, monthly, and quarterly.
2. You can combine filters using AND, and OR conditions.
3. The flexible filtering module allows you to choose from various conditions: is one of, is none of, has any value, is unknown, contains, doesn't contain, starts with, ends with, is between.
4. All filters use autosuggestions. This means you don't need to remember all possible value names of respondents' attributes; these values will be available in the dropdown.
AI Analysis
In the Analyze ➡️ Results tab, you will see:
Text answers summarized into relevant Insights (for questions with Comment fields);
Word cloud analysis of the responses, if your survey contains a Text answer question:
Insights use artificial intelligence to summarize all text answers your respondents provided, and arrange them from the most to least popular, saving you time and effort.
Individual Responses tab
The Individual responses tab lists all responses to your survey. Each row shows the respondent, the response date, a preview of their answers, and the response status:
Complete – the respondent answered all questions in the survey;
Partial – the respondent started the survey but didn’t finish it.
Click a response to open it in a separate view. You’ll see all of the respondents’ answers, question by question.
On the right, you’ll find more information about the response:
Response details – the date and time of the response, along with the respondent’s platform.
User attributes – the attributes assigned to the respondent, such as their email or name.
Tags – the tags assigned to the response.
📌 To switch to the previous or next response, click the arrows at the top of the view.
Share your respondent's profile
To share a response, open it in the Individual responses tab and click the share icon in the top-right corner. You can share it in three ways:
by inviting a teammate to your account
by sending the response URL to the already existing teammate
by sharing the respondent's profile via Slack with people outside your organization
Analyze results from multiple surveys in one view
With our Dashboards, you can create custom boards, including widgets with data from one or multiple surveys, to create a comprehensive overview.
With Single Survey Question widgets, data from multiple surveys can be viewed on one board for easier and more convenient analysis.
The Combined Score widget allows you to choose multiple NPS® or CSAT questions and calculate a combined score. If you run your NPS/CSAT survey via multiple channels (email/website/mobile), you can use this feature to calculate the general score 🚀
Export your results
You can export your survey results for both overall statistics and each question separately.
In the Results menu on the left, click Export at the bottom.
Choose a file format: XLSX, CSV, PNG, or PDF.
Under Settings, choose what to include:
Export with selected filters applied – export only the responses that match the filters you’ve set;
Translate exported open-text responses – export open-text answers translated into your language. Learn more about auto-translating responses.
Include IP address - in certain survey types, you can choose to see the IP addresses of respondents in your exported file.
🙌🏻 Click Request file.
Alternatively, if you don't want to download all results altogether, you can export the PNG/PDF file with the statistics for each particular question:
Best practices
Export the results to XLSX, CSV, PDF, or PNG files
Learn how to take advantage of the export feature to slice and dice data on your spreadsheet software or create custom-made charts.
Enable Email Notifications or Email reports
If you'd like to receive emails upon each survey response, feel free to enable our Email Notifications integration. If you'd like to receive daily, weekly, or monthly summaries with the overall survey results, feel free to enable Email Reports.
Delete a response from your survey
Remove your test answers from a survey, so they will not have any effect on your survey analysis.
📞 If you have any questions about analyzing survey responses - feel free to reach out to our team via chat or email: support@survicate.com.
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.