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How are single-choice question results calculated?
How are single-choice question results calculated?

Learn how we count and analyze single choice and dropdown questions

Agnieszka avatar
Written by Agnieszka
Updated over a week ago

A Single-choice question enables your respondent to select one response among the selections. In this article, you'll learn how we calculate and display the results from:

  • Single answer selection;

  • Dropdown list.

Other question types that only allow for choosing one answer and are described in separate articles, are NPS® and Rating & smiley scale.

To calculate the result of a single-choice question's answer, we divide the number of responses to a particular answer by the number of total responses provided to this question and multiply by 100.

In the Analyze tab, we automatically calculate your responses and show the most popular one by percentage first.

Single answer selection

Here, you can see an example of responses to a Single answer question. In total, this question received 9 responses; the first answer option was chosen 5 times, the second answer option was chosen 3 times, and the third answer option was selected once. Please note that if this question also contained another answer option, it may not be present in this analysis if it hasn't received any responses.

Looking at the example of answer No, the percentage of No answers is 33.3%, because:

(number of responses = 3) / (number of total responses = 9) * 100 = 33.3.

💡If your single answer selection type of question collects comments provided by respondents in the comment fields, you'll also see them in the Analyze tab.

Feel free to click on the arrow next to Answers to filter the comments by the answer choice they were provided for. If you click on the 👤 icon, you'll be taken to the Individual responses tab to see all answers from this particular respondent.

Dropdown list

The results of a Dropdown list type of question are calculated in the same way as the results of a Single answer selection. In the below example, there are 5 responses, 3 of them were provided to the answer choice Astronomy, and 2 provided to the answer choice Physics. The third answer option is absent in this analysis because no respondent has chosen it.

In the example of Astronomy, the percentage of this option is 60% because:

3 responses / 5 responses * 100 = 60.


I have responded to my survey but I don't see the results in the Analyze tab

After submitting your survey response, please refresh the browser tab with the Analyze tab. You should see the results then.

Best practices

Learn what all the information in your Analyze tab means

Take a look at our Survey results basic guide to understand your survey's response rate, completion rate, or the number of views.

Randomize answers to avoid respondent bias

In Single answer selection and Dropdown list types of questions, feel free to open Settings and enable the Randomize answers or Randomize except last option.

This feature can be useful if you don't want to influence respondents by the order or answer choices.

📞 If you have any questions about analyzing single-choice question results - feel free to reach out to our team via chat or e-mail:

Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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