If your survey contains a Text answer question, in the Analyze tab, you will see:
a list of all answers and survey statistics,
word cloud analysis of the responses,
text answers summarized into relevant insights.
The Insights feature uses AI to draw conclusions from open-text questions.
We use an Enterprise version of Open AI GPT4 API for insight generation.
Their commitment is: "We do not train on your data from ChatGPT Enterprise or our API Platform."
The feature provides a summary of all text answers your respondents used while filling out the survey, saving you time and effort.
Additionally, the Insights are arranged from the most to least popular, making it extra easy for you to find out what your respondents talk about the most often.
📌 This feature is available on some of the plans. Check out the pricing page for detailed information about our plans and pricing or reach out to our team from live chat 👉.
To access this feature, head to the Analyze > Overall responses tab and find your Text answer question.
Here, you'll be able to analyze All responses, see the Word Cloud, and check out the Insights.
As soon as the summary is generated, you can see not only the most popular topics, but also the number of text answers they appeared in, as well as open the dropdown showing you the actual full responses that were assigned to this topic.
Clicking on the ★ lets you save a chosen response in the Feedback Hub, while clicking on the 👤 icon takes you to the Analyze > Individual responses tab to see the respondent's whole survey submission.
❗️For Insights to appear in your survey's analysis, the Text answer question must:
have over 50 text responses,
not collect personal data such as the email addresses of your respondents.
💡 If you have multiple Text answer questions in one survey, you will be able to see Insights relevant to each of them, as long as the question meets the above conditions (has more than 50 text responses and doesn't collect personal data).
Troubleshooting
My Text answer question has over 50 responses, but the Insights aren't being generated.
If you see Generating Insights... for a long time, it's possible some of the responses are single words or letters, which aren't suitable to take into account when summarizing most-discussed topics.
