You can now collect feedback from respondents in various languages and analyze all answers in your own language.
Along with our Translations feature, Responses Auto-Translation gives you the possibility to gather feedback from customers speaking different languages, with just one survey. Read on to learn how to enable and use this feature 🔥
❗ Please note that your survey must have at least one translation added to auto-translate responses.
Step 1. Add Translations to your survey and choose your survey's Default language
While creating your survey, we will automatically detect the Default language, based on the questions you added.
However, if you wish to adjust it, in the Settings tab, you can find the option to define the survey's Default language.
You will also have an option to select or change the Default language when adding translations to your survey.
Running a Multilingual survey enables respondents to see the survey in the language of their browser. It makes them feel included and more likely to provide feedback, increasing your survey's response rate.
Step 2. Analyze survey responses
In the Analyze tab of your survey, you will see questions in your survey's default language. Responses to closed-ended question types are displayed in the default survey language.
If your survey includes Text answer questions, respondents may have provided open-text responses in various languages.
To see them translated into the Default language, please go to the Translated responses tab.
The same option is available in Individual responses, where you can analyze each respondent's answers separately.
🚀 The translation happens in the moment of the response, so you have an instant access to translated responses.
Responses Auto-Translation is also supported for the Word Cloud.
Additionally, when exporting survey results to CSV or XLSX files, you can attach open-text responses as additional columns, separate from original responses, in the exported file.
Check the Translate exported open-text responses option to add this before downloading a results export.
You can also see the translated responses in Data Export API.
Troubleshooting
Some of my open-text responses are not being translated.
If your respondent saw the survey in the default language (because they have their browser set up to this language), but responded to the open-text question in another language, this response won't be translated. Since they responded to the default version of the survey, on our side, this response is assumed to already be in this language.
📞 If you have any questions about this feature - feel free to reach out to our team via chat or email: support@survicate.com.