Use our Translations feature to create surveys in multiple languages.

With multilingual surveys, you can:

  • translate your survey manually or automatically with Google Translate;

  • customize the experience for your respondents, increasing response rates by ensuring your contacts see the survey in their language;

  • save time by creating just one survey instead of multiple ones for each language;

  • analyze the results for all respondents together in one place.

In this article, you'll learn how to add languages to your survey, translate your questions and filter the results by language.

πŸ“Œ Please note that this feature is available for Website or in-product and Email or shareable link surveys. It is a premium feature included in the Professional and Ultimate plans.

Table of contents:

  1. Add languages to your survey

  2. Translate the questions manually

  3. Translate the questions automatically with Google Translate

  4. Translate the questions with Translation Files

  5. Launch your survey

  6. Filter results by languages

  7. Troubleshooting

  8. Best practices

πŸ“Œ Please note that while the surveys support various languages, our user interface and documentation are only available in English.

Step 1. Add languages to your survey

1. Go to the Create tab of your survey and click on Translations:

2. A pop-up window will appear where you can select which languages you want in your survey. You can select more than one at a time, or if you're not sure which ones you need, you can select just one and always add more later.

πŸ“Œ The maximum number of languages a survey can be translated to is currently 50. If you need more languages, please let us know in chat πŸ‘‰.

Step 2. Translate the questions manually

After choosing which languages you want to display your survey, it's time to translate your questions. You can click on Manual Translation and type in the questions and answer choices yourself:

Just click on one of the questions to activate the editing option. The layout of the Translations tab allows you to easily switch between the newly added languages, and you can see the original questions on the left side, so you don't have to switch between tabs.

You can also delete a language by clicking on the πŸ—‘ icon next to it:

Step 3. Translate the questions automatically with Google Translate

If you don't wish to translate the questions manually, click on Google Translation, and you'll see your survey in the new languages within seconds:

If you want to change the translated text, you can click on one of the questions and edit it, just like in the manual translation.

Step 4. Translate the questions with Translation Files

You can collaborate on the survey translation with your team without the need to add them to your Survicate account.

1. When using the Translations feature within the survey creator, you can download a translation template with all survey questions and messages that appear on the survey. In the Create > Translations tab, select a language you want to add, click on Use translation files, and choose to Download template.

2. The file can then be imported to a dedicated translation tool or Google Sheets doc, depending on how the translation team prefers to work. It will include a column for each language you added to your survey.

3. Once the translation process is finished, the translated file can be re-uploaded to Survicate.

πŸ“Œ The files should be uploaded in the .csv format.

4. The survey content gets translated automatically πŸŽ‰.

Step 5. Launch your survey

1. Share your Email/Shareable link survey with a link or embed it in an email. You only need to do this once, and respondents who receive your survey and click on the link will see the questions in the language of their browser.

2. Start the website survey in the Launch tab. It will appear to your website visitors either in the language of their browser or in the default language.

πŸ’‘Please note that if you want to exclude the visitors whose language is not supported by your survey from seeing it, you can set it up in the Target > Audience tab:

Step 6. Filter results by languages

In the Analyze tab, you can choose to either see all survey responses together or click on Filter and compare the responses of users in different languages:

Troubleshooting

Some of my respondents don't see the survey in their language

If your survey isn't translated into a person's browser language, they'll see the original version of the survey you created.

The hyperlinks in my translated survey haven't been translated

The hyperlinks you add to your survey will not be translated, rather, they will be copied. If you'd like to direct respondents speaking different languages to different URLs, please modify the translated survey version by updating the links.

Best practices

Create separate surveys to have more control over where and when you show them

If you wish to show a survey to English-speaking respondents after they have scrolled a part of your website and a Spanish survey when someone's about to leave the page, you'll need to create separate Website or in-product surveys. You can then choose to trigger them accordingly based on the browser language in the Target > Audience tab:

If you'd like to run a Mobile or Intercom Messenger survey in many languages, you will also need to create those surveys separately (one survey per language).

Run surveys in RTL languages with Custom CSS

For right-to-left (RTL) languages, it is possible to change the direction of the text using our Custom CSS feature for some of the survey types.

Maximize your response rate

Learn how to use Survicate surveys to increase your response rate. Create a survey for Emails and your website to reach more contacts!

Integrate your surveys for seamless customer feedback

Connect your Survicate account with your business systems and update the subscriber profiles with survey responses you receive using our native integrations.

πŸ“ž If you have questions about multilingual surveys, feel free to contact our team via chat or email: support@survicate.com.

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