The Individual responses tab allows you to:
quickly get to know more about your respondents and the feedback provided by them;
filter the results to find respondents who are unsatisfied with your product and learn about their reasons;
share a respondent's profile with your team on Slack or with a link;
delete answers from specific respondents.
In this article, you'll learn how to access, analyze, share, and delete individual responses.
Access your respondents' individual submittions
1. Go to the Analyze tab of your survey and find the Individual responses icon on the left-hand bar.
You'll see a list of all individual responses in your survey, starting with the newest one. If you identify your respondents, you'll see their emails on the list. If not, you'll see Anonymous responses.
On the right side of each response, you can see whether a response is complete (the respondent submitted answers to all questions) or partial.
New responses appear in the list automatically. The tab checks for them about every 20 seconds, so you don't need to reload the page.
2. After clicking on a specific response, you'll see a detailed profile of your respondents and useful features that will let you work with the feedback.
1️⃣ You can filter responses by question, provided answer, name, email, operating system, device, tags, custom attributes, and by HubSpot and Intercom data. You can also choose the timeframe for which you'd like to see the answers.
2️⃣ Use the Share button to share the feedback with your team in a Slack channel with a link or to invite a colleague to join your Survicate account.
3️⃣ The 🗑 icon lets you delete a chosen respondent's answers.
4️⃣ With the right and left arrow, you can move between individual responses back and forth.
3. On the right side of the Individual responses tab, you'll see the Response details, User attributes, and External profiles columns:
Response details
Response details
In the Response details, you can see the date, the URL where the respondent submitted their response, the device type they used, and the operating system. If you're using multilingual surveys, you'll also see the language in which the respondent submitted their response.
User attributes
User attributes
Details about your respondents, like name, country, organization ID, or job title, that Survicate adds to each response. You can pass them:
with code for Website and In-product surveys
with the Mobile SDK for Mobile surveys
through the survey link for Email and Shareable link surveys
You can then use them to target your surveys, recall respondent information in your questions, and filter responses.
Tags
Tags
This section includes all tags previously assigned to a particular respondent based on their participation in your surveys.
Other survey responses
Other survey responses
Let you easily jump to another survey's submission that this respondent provided.
Find a response that matches your criteria
1. You can use different timeframe settings for displaying the results. The default option will show all of the results since launching the survey. Use the custom settings or view the responses provided in the last quarter, month, or week.
2. You can filter your results by Response data and Respondent data:
Question and answer: display only the respondents who answered specific questions. You can also choose if the answer starts with, ends with, contains, doesn't contain the input value, is unknown, or has any value. It's possible to filter NPS by the exact score given by the respondent.
Survey language: if you're using multilingual surveys, you can filter by the language in which the survey was answered.
Operating system: filter with the system the respondent uses, such as Android, iOS, macOS, Linux, Windows, Chrome OS.
Device: filter by the device used to respond, such as desktop, mobile, or tablet.
Tags: you can filter with the tags assigned or not assigned to a respondent.
Custom Attributes: let you break down survey results by certain information you know about your respondents, such as their name, email domain, company, and many more.
By default, the AND condition is used to filter the results. You can change that - click on AND between the filters to switch from AND to OR condition.
Share a respondent's profile with your team
Chosen responses from the Individual responses tab can be shared with the team in just a few clicks:
Select the Share button to copy the response link, share the response on Slack, or invite a new teammate to the account.
Delete one or multiple responses at once
To delete one response, click the trash can icon next to the Share button:
If you want to delete multiple responses in bulk, go to the Table view tab. Select the responses you want to remove, and click the bin icon at the top. If you mark the checkbox next to that icon, all responses will be selected with one click.
Acknowledge deleting chosen responses to confirm the action - we will permanently delete these answers.
❗ Delete your feedback carefully - once responses are deleted, we won't be able to retrieve them.
Troubleshooting
I can't delete a response
To delete responses, you must be the organization owner or the workspace admin. You can ask the account owner to grant you admin permissions.
Best practices
Learn what all the information in your Analyze tab means
Take a look at our survey results basic guide to understand your survey's response rate, completion rate, or the number of views.
Export the results to XLSX or CSV files
Learn how to take advantage of the export feature to slice and dice data on your spreadsheet software or create custom-made charts.
Enable Email Notifications or Email reports
If you'd like to receive emails upon each survey response, feel free to enable our Email Notifications integration. If you'd like to receive daily, weekly, or monthly summaries with the overall survey results, feel free to enable Email Reports.
📞 If you have any questions about reading survey results - feel free to reach out to our team via chat or email: support@survicate.com.