You can use Survicate and Segment to:

  • Install Survicate tracking code through Segment with a few clicks;

  • Specify your survey audience more precisely - use Segment-based data from the group and identify calls;

  • Filter your survey results to categorize your answers based on data coming from various Segment sources 

  • Send responses collected with Survicate to your Segment destinations & warehouses.

In this article, you'll learn how to install and run your Survicate - Segment integration.

Table of Contents:

1. Connecting Survicate to Segment

2. Installing Survicate tracking code with Segment

3. How does the integration work?

4. How to check if the integration is enabled successfully?

5. Troubleshooting

5. Best practices

📌Note: Please note that Segment integration is currently supported only for website/in-product surveys. If you'd like to use this integration with other survey types, drop us a message via live chat, we'd love to hear more about your use case!

When it comes to the supported connection mode, we support website sources using a device mode:

Connecting Survicate to Segment

1. To integrate with your Segment account, go to Settings > Integrations, then click Authorize Segment:

2. Log in to your Segment account from the pop-up window, pick the Workspace and Source you'd like to integrate, and click Allow.

Installing Survicate Tracking code with Segment

All you need to integrate Survicate with Segment is to get to Settings > Web Surveys and click Install with Segment. You will be prompted to your Segment account - choose the workspace you want to connect with. Your Tracking code will be installed automatically, and the destination will be set up as well.

How does the integration work?

Once the integration is enabled, Survicate will start accepting Segment identify & group calls. Information sent from Segment will begin appearing as respondents' attributes. You can use customer data sent from Segment to: 

Once the integration is enabled in Survicate, all survey responses to website surveys will start appearing in the Segment Debugger. You can select destinations or warehouses to send your answers via track events from your client-side source.


How to check if the integration is enabled successfully?

Once you answer a website survey installed with Segment, you will see the track events are sent from Segment to Survicate from the Segment debugger. You can validate the connection by clicking Validate... and picking Survicate as your destination:

After the validation, you'll be able to see them on the respondent profile.

In the source that's connected to Survicate, you should start to see survicate_survey_answered events. They can both be seen in the debugger - as they appear to live, but also under the schema tab.

Troubleshooting

I can't implement my source.

The only source type we support is frontend sources (web sources).

Best practices

Create your website survey

To collect feedback and send it to Segment, create a website survey from a template or start from scratch. Add your questions, choose your design, or use survey skip logic.

Set up your website survey's Audience and Triggers

From your Survicate Panel, you can choose who and how often will see your survey and decide on what URLs and when they should appear.

Here you can see our articles with step-by-step instructions on how to take advantage of all of Survicate's targeting options for website surveys.

Run exit-intent surveys to understand bounce rate

Learn how to trigger surveys when your visitors are about to leave the page and why your potential customers are not converting.

📞 If you have any questions on setting up Segment integration - feel free to reach out to our team via chat or email: support@survicate.com

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