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How to analyze survey results
How to analyze survey results

Learn how to find your survey results, what the terms mean, and how to access a specific respondent profile

Agnieszka avatar
Written by Agnieszka
Updated over a week ago

The Analyze tab lets you:

  • see how the response rate changes over time;

  • learn about the completion rate;

  • access all information about individual responses and their authors within a single view,

  • filter the results for advanced analysis;

  • share a respondent's profile with your team on Slack or with a link;

  • use survey data in your reports or presentations;

  • delete responses that you don't want to include in the analysis

In this article, you'll learn how to find your survey results, analyze the data, and access a specific respondent's profile. 

Not done with your survey yet? Learn how to create one!

View survey results

Once your survey has gone live and you've collected responses, you can view them in the Survicate panel.

1. Access the results by simply clicking on the survey in the main dashboard's responses.

or open a survey and go to its Analyze tab.

2. Under Overall results, you can see your survey's response rate and the number of responses, when the last response was recorded, the completion rate, and the number of total and unique views.

You can change the graph to show the responses grouped into years, quarters, months, weeks, or days. The overtime charts have a maximum range of 12 data points for months/weeks/quarters/years. If you can't see a Week, Day, or Month filter, please change the date range in the top-right corner to a shorter period.

  • Our horizontal bar charts allow answer labels to appear correctly and are easier to read.

A glossary of elements in general overview:

  • Response rate: (available for Website or in-product and for Mobile surveys) The percentage of users that responded to your survey. It is calculated by

    the number of responses/number of total views(unique views in website surveys)x100. Having a high response rate will give you better insights.

  • Responses: Number of times your survey has been started, in other words, collected responses to its first step.

  • Last response: The time of the latest response to your survey.

  • Completion rate: The average number of answered survey questions for all respondents/the total number of survey questions. For example, the completion rate of 43% means that if the survey has 10 questions in total, respondents tend to answer 4.3 questions on average.

  • Total views: How many times your survey was seen – regardless of collecting a response.

  • Unique views: (available for Website or in-product surveys) The number of different people who viewed the survey, as some people may have viewed it more than once.

In the default date range, the analysis shows the number of Total views and Unique views from the first response to the latest response. Thus, views beyond the latest response are not visible.

You can see all views if you choose the custom range (the whole period the survey has been launched in) in the Analyze tab.


Introduction to filter section

1️⃣ Overall stats can be filtered using pre-defined most popular time ranges; weekly, monthly, quarterly.

2️⃣ You are able to combine filters using AND, OR conditions.

3️⃣ The flexible filtering module allows you to choose from various conditions: is one of, is none of, has any value, is unknown, contains, doesn't contain, starts with, ends with, is between.

4️⃣ All filters use autosuggestions. This means you don't need to remember all possible value names of respondents' attributes; these values will be available in the dropdown.

AI Analysis

If your survey contains a Text answer question, in the Analyze tab, you will see:

  • word cloud analysis of the responses,

  • text answers summarized into relevant topics.

Topics use AI to summarize all text answers your respondents provided while filling out the survey and arrange them from the most to least popular, saving you time and effort.

Individual Responses tab

1️⃣ Individual Responses tab allows you to access all information about each response and their author within a single view — no need to open new tabs and then jump between them.

2️⃣ All answers from chosen respondents. Question types are explained using icons known from the 'Create' tab.

3️⃣ Exact timestamp when a response was given.

4️⃣ When viewing responses to web surveys, it's possible to see the URL where the answer was given, the device, and the operating system.

5️⃣ Respondent attributes and tags are now easily accessible in the always visible bar on the right side of the screen.

Access a respondent's profile

1. You can analyze each response separately in the Individual responses tab.
Discover the ins and outs of each response given:

2. On the right side of the Individual responses tab, you'll see the information about a user. These are Response details, User attributes, External profiles, and Other survey responses.

💡Feel free to filter your survey responses by specific answers, email addresses, device type, and many more.

📌You can share an individual piece of feedback on Slack or with a direct link.

💡 Would you like to analyze surveys in Dark Mode? Feel free to switch between Dark and Light modes in the top-right corner of your Survicate account:

Best practices

Export the results to XLSX or CSV files

Learn how to take advantage of the export feature to slice and dice data on your spreadsheet software or create custom-made charts.

Enable E-mail Notifications or E-mail reports

If you'd like to receive e-mails upon each survey response, feel free to enable our E-mail Notifications integration. If you'd like to receive daily, weekly, or monthly summaries with the overall survey results, feel free to enable E-mail Reports.

Delete a response from your survey

Remove your test answers from a survey, so they will not have any effect on your survey analysis.

📞 If you have any questions about analyzing survey responses - feel free to reach out to our team via chat or email:

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