Survicate offers a wide selection of question types, which will let you gather valuable insights. Use any available questions in customized order, add actions screens, and apply logic settings, or a comment field to provide a more personalized experience and encourage your customers to share their feedback. Additionally, you can add disclaimers to provide important information or terms directly within your survey.

What can you achieve with our questions?

To make adding questions even easier and faster, start typing a question, and you'll find a list of suggestions to choose from. This way, you can use one of the 318 questions in four languages we prepared in your survey:

Give visitors the possibility to opt in or out. Ask them whether they'd like to take a survey. Please note that if the user takes action on the welcome screen, we will count this as a response towards your limit even if he won't answer the remaining questions.
You can customize this screen by adding an introduction, image, or editing button label.
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Ask a simple yes or no question or have respondents pick one item from the list. Respondents will only be able to select a single response.

It's possible to add an introduction, submit button and randomize the order of answers. You can also enable the mandatory or optional comment box to receive more precise feedback.

Respondents will be able to select multiple items from the list of options. You can randomize answers, add an optional or mandatory comment box or limit the number of options the user can choose.

📊 How are multiple-choice question points calculated?

Get respondents to provide an open-ended reply (text answer). It's a great way to collect more information about your score in NPS, smiley, or rating scale questions - easy to set up with our logic feature.

Measure customer satisfaction on a 2 to 10-point scale. You can choose from stars, numerical, or text scales. It's possible to enable the submit button and change the text on the left and right.

You can also enable the mandatory or optional comment box to receive more precise feedback.

📌 In Mobile surveys, it’s possible to add a Rating scale if you are using the Mobile SDK version starting from 2.1.0. For surveys with earlier SDK versions, the Rating scale will be converted to a Single answer selection.

Let your customers express how happy they are on a 3 or 5-point scale using emojis. Please note that the final design of emojis depends on your respondents' operating systems. You can adjust the text on the very left and right to add customized messages or translate it to run surveys in different languages.

You can also enable the mandatory or optional comment box to receive more precise feedback.

It's not possible to adjust the smiley faces. If you want to customize the emojis, feel free to use single-choice answer questions and paste the emojis in the applicable fields.

Learn why measuring CSAT with Smiley and Rating scales is so important here 📽️

Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague. This is a standardized way to measure customers' loyalty. Therefore, it's impossible to adjust the number of points on this scale. If you need to measure your customers' loyalty on a different scale, please use a smiley or rating question instead.

You can adjust the text on the very left and right to add customized messages or translate it to run surveys in different languages.

You can also enable the mandatory or optional comment box to receive more precise feedback.

Get respondents to select one value from a dropdown list. It's different from "Single answer selection" in that all options become accessible after clicking on the arrow. You can choose if this question will be mandatory and randomize the order of answers.

You can also enable the mandatory or optional comment box to receive more precise feedback.

Respondents will be asked to evaluate multiple items within a single row (in a matrix table) using the same column choices. You can adjust the number of answers and columns to your needs and randomize the order of options every time the survey is displayed.

Matrix questions have a limit of up to 13 rows (answer choices) and 7 columns.

Collect additional information from users/visitors such as full name, email, organization, department, job title, phone, website, country, address, city, state, zip, fax, annual revenue, employees, and comment. Create new leads/contacts in your software based on the form submission.

You can choose if the question or some of the fields are mandatory.
If you want to receive permission to process sensitive data, you can enable the Consent checkbox - it will be mandatory by default. Show disclaimer to provide your respondents with more information about who is processing their data.

Have respondents rank multiple items in order of preference. They can either drag&drop the available options or select the value, with 1 being the most preferred option.

📊 How ranking question points are calculated?

Get respondents to provide a date when answering the survey. You can choose if this question will be mandatory. It's possible to adjust the structure and separators to select the format that works best for you!

You can also enable the mandatory or optional comment box to receive more precise feedback.

Direct your respondent to your custom thank you message and set up a different call to action depending on how you'd like to finalize your survey.

Here's a detailed breakdown of the available actions

You can tailor each question to better fit your audience and gather more relevant, detailed feedback by adding question Logic, Comment fields and Disclaimers & Consent Checkboxes.
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You can route your respondent to a specific question or action based on their response using survey logic. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business, and if they are a detractor (gives a response of 0-6), you can ask them a text question for further insights.

To include important information or terms you can add a Disclaimer to any question by going to question Settings.

Optionally, you can also include a title to provide context for the disclaimer, and a Consent checkbox.
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To apply the same disclaimer across all questions, you should check Use this disclaimer text in all survey questions.

If you make the Consent checkbox required, the question will be impossible to skip, meaning everyone who'd like to proceed with the survey must accept the conditions (consent):

Not all question types are available for every survey type. Please double-check if you are creating a survey that supports a needed question. If you need to use one of the unavailable questions, please let us know about your use case on chat!

It's possible to add a few answer choices at once in the single, multiple selections, matrix, and ranking questions. Select Add multiple at once under your question and paste all the options into new rows.
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Create your first Email, Website or in-product, Mobile, or Intercom Messenger survey

Once you decide which questions you'd like to ask, you can move on to creating your first survey. It's effortless, and you will be able to launch it to your respondents in several minutes!
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Use the templates library to speed up the process of survey creation

You can check out our templates library and use one of the prepared surveys. It's possible to modify the design and delete/add questions of your choice.

You can use HTML to format both questions and answer choices. This will allow you to insert images, add a hyperlink, or use a bold font.

Make sure your respondents are not skipping any questions - make your questions required.

Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.