Survicate offers a wide selection of question types, including common examples such as NPS or open-ended questions. You can also choose from a vast array of thank you screen actions, such as a page redirect or CTA. You can trigger them upon survey completion, or when a certain response is given.

In order to add a new question to your survey, click "Add Next Step" 

Would you like to see our question types in practice?

All available question types

Here's a breakdown of the available question types along with a brief description:


Welcome message:

Give visitors the possibility to opt-in or out. Ask them whether they'd like to take a survey.

📹 [VIDEO] How to add a welcome message to your survey?

Single answer selection:

Ask a simple y/n question or have respondents pick one item from the list. Respondents will only be able to select a single response.

📹 [VIDEO] How to use a Single Choice question in a survey?
📊 How are single choice question results calculated?

Multiple answer selection:

Respondents will be able to select multiple items from the list of options.

📹 [VIDEO] How to use a Multiple Choice question in a survey?
📊 How are multiple choice question points calculated?

Text answer:

Get respondents to provide an open-ended reply (text answer).

📹 [VIDEO] How to use a Text Answer question in a survey?

NPS®:

Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague. Read more about
📊 How is NPS score calculated?

Smiley scale:

Let your customers express how happy they are on a 3 or 5-point scale. This survey uses emojis.

📹 [VIDEO] How to use a Smiley Scale question in a survey?

Contact form:

Collect additional information from users/visitors such as their email address or job title. Add a confirmation checkbox or security message. Create new leads/contacts in your software based on survey submission.

📹 [VIDEO] How to collect contact information in a survey?

Date:

Get respondents to provide a date when answering the survey.

📹 [VIDEO] How to use the date question in a survey?

Rating:

Measure customer satisfaction on a 2 to 10-point scale. This survey uses emojis (you can choose from stars, hearts, and thumbs).

📹 [VIDEO] How to use a Rating Scale question in a survey?

Dropdown list:

Get respondents to select one value from a drop-down list. It's different from "Multiple answer selection" in that all options become accessible after clicking on the arrow.
📹 [VIDEO] How to use a Drop-down list question in a survey?

Matrix question:

Respondents will be asked to evaluate multiple items within a single row (in a matrix table) using the same column choices.
📹 [VIDEO] How to use a Matrix question in a survey?
📊 How we calculate matrix question results

Ranking answer:

Have respondents rank multiple items in order of preference. They can either drag&drop the available options or select the value, with 1 being the most preferred option. Here's

📹 [VIDEO] How to use a Ranking Question in a survey?
📊 How ranking question points are calculated?

Thank you screen:

Direct your respondent to your custom thank you message and set up a different call to action depending on how you'd like to finalize your survey.

See available actions below 👇

📹 [VIDEO] How to use custom actions like a CTA button in your survey?

Available thank you screen actions:

Here's a detailed breakdown of the available actions:

  • Disabled: Your respondents will see the thank you message you've written for them, without any further actions.

  • Page redirect: Let your respondents know you'd route them to an external page and then redirect them.

  • Button: Include a CTA button in your survey, and redirect them to the location after they click on this button.

  • Social buttons: Get respondents to become your Facebook, Twitter, or LinkedIn followers.

💡Tip: You can route your respondent to a specific question, or action based on their response. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business, and if they are a detractor (gives a response of 0-6), you can ask them a text question for further insights. See our article to learn how to set up survey logic.

Available question/action types per survey channel

The available question/action types vary across different distribution methods.

Link and email surveys:

Website and web app surveys

Mobile surveys

Intercom Messenger Surveys

🚀 Now that you're familiar with question types, how about you try and set up your first survey? You'll be amazed at how useful your survey insights can be!

💬 If you need our assistance, please reach out to us at support@survicate.com or strike up a chat conversation. 👉

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