Question and action types

Survicate offers a wide selection of question types, including common examples such as NPS or open-ended questions. You can also choose from a vast array of actions, such as a thank you message or CTA. You can trigger them upon survey completion, in between questions, or when a certain response is given.

In order to add a new question to your survey, click "Add Next Step"

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All available question types

Here's a breakdown of the available question types along with a brief description:

Welcome message: Give visitors the possibility to opt-in or out. Ask them whether they'd like to take a survey.
Single answer selection: Ask a simple y/n question or have respondents pick one item from the list. Respondents will only be able to select a single response. How are single choice question results calculated?
Multiple answer selection: Respondents will be able to select multiple items from the list. How are multiple choice question points calculated?
Text answer: Get respondents to provide an open-ended reply (text answer).
NPS®: Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague. Read more about how is NPS score calculated.
Smiley scale: Let your customers express how happy they are on a 3 or 5-point scale. This survey uses emojis.
Contact form: Collect additional information from users/visitors such as their email address or job title. Add a confirmation checkbox or security message. Create new leads/contacts in your software based on survey submission.
Date: Get respondents to provide a date when answering the survey.
Rating: Measure customer satisfaction on a 2 to 10-point scale. This survey uses emojis (you can choose from stars, hearts, and thumbs).
Dropdown list: Get respondents to select one value from a drop-down list. It's different from "Multiple answer selection" in that all options become accessible after clicking on the arrow.
Matrix question: Respondents will be asked to evaluate multiple items within a single row (on a matrice) using the same column choices. Read more on how we calculate matrix question results.
Ranking answer: Have respondents rank multiple items in order of preference. They can either drag&drop the available options or select the value, with 1 being the most preferred option. Here's how we calculate ranking question points.
Thank you screen: Direct your respondent to your custom thank you message, and set up a different call to actions depending on how you'd like to finalize your survey. See available actions below:

Available thank you screen actions

Here's a detailed breakdown of the available actions:

Disabled: Your respondents will see the thank you message you've written for them, without any further actions.
Page redirect: Let your respondents know you'd route them to an external page and then redirect them.
Button: Include a CTA button to your survey, and redirect them to the location after they click on this button.
Social buttons: Get respondents to become your Facebook, Twitter or LinkedIn followers.

💡Tip: You can route your respondent to a specific question, or action based on their response. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business, and if they are a detractor (gives a response of 0-6), you can ask them a text question for further insights. See our article to learn how to set up survey logic.

Available question/action types per survey channel

The available question/action types vary across different distribution methods.

Link and email surveys:

Website and web app surveys

Mobile surveys

Intercom Messenger Surveys

Each question can be preceded by an introduction message. It serves to provide further information on the survey or instructions as to how something should be done.
You can use HTML to format both questions and answer choices. This will allow you to insert images or use a bold font.

🚀 Now that you're familiar with question types, how about you try and set up your first survey? You'll be amazed at how useful your survey insights can be!

💬 If you need our assistance, please reach out to us at support@survicate.com or strike up a chat conversation. 👉