Survicate offers a wide selection of question types, including common examples such as NPS or open-ended questions. You can also choose from a vast array of actions, such as a thank you message or CTA. You can trigger them upon survey completion, in between questions, or when a certain response is given.

In order to add a new question to your survey, click "Add Next Step" 

Would you like to see our question types in practice?

All available question types

Here's a breakdown of the available question types along with a brief description:

  • Welcome message: Give visitors the possibility to opt-in or out. Ask them whether they'd like to take a survey.
  • Single answer selection: Ask a simple y/n question or have respondents pick one item from the list. Respondents will only be able to select a single response. .
  • Multiple answer selection: Respondents will be able to select multiple items from the list.
  • Text answer: Get respondents to provide an open-ended reply (text answer).
  • NPS®: Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague. .
  • Smiley scale: Let your customers express how happy they are on a 3 or 5-point scale. This survey uses emojis. .
  • Contact form: Collect additional information from users/visitors such as their email address or job title. Add a confirmation checkbox or security message. Create new leads/contacts in your software based on survey submission.
  • Date: Get respondents to provide a date when answering the survey.
  • Rating: Measure customer satisfaction on a 2 to 10-point scale. This survey uses emojis (you can choose from stars, hearts, and thumbs).
  • Dropdown list: Get respondents to select one value from a drop-down list. It's different from "Multiple answer selection" in that all options become accessible after clicking on the arrow.
  • Matrix question: Respondents will be asked to evaluate multiple items within a single row (on a matrice) using the same column choices.
  • Ranking answer: Have respondents rank multiple items in order of preference. They can either drag&drop the available options or type in the value manually, with 1 being the most preferred option. Here's how we calculate ranking question points.
  • Thank you screen: Direct your respondent to your custom thank you message, and set up a different call to actions depending on how you'd like to finalize your survey. See available actions below:

Available thank you screen actions

Here's a detailed breakdown of the available actions:

  • Disabled: Your respondents will see the thank you message you've written for them, without any further actions.
  • Page redirect: Let your respondents know you'd route them to an external page and then redirect them.
  • Button: Include a CTA button to your survey, and redirect them to the location after they click on this button.
  • Social buttons: Get respondents to become your Facebook, Twitter or LinkedIn followers.

💡Tip: You can route your respondent to a specific question, or action based on their response. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business, and if they are a detractor (gives a response of 0-6), you can ask them a text question for further insights. See our article to learn how to set up survey logic.

Available question/action types per survey channel

The available question/action types vary across different distribution methods.

Link and email surveys:

Website and web app surveys

Mobile surveys

Intercom Messenger Surveys

🚀 Now that you're familiar with question types, how about you try and set up your first survey? You'll be amazed at how useful your survey insights can be!

💬 If you need our assistance, please reach out to us at support@survicate.com or strike up a chat conversation. 👉

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