Some question types are mandatory by default, so it's not possible for respondents to skip them.
Website or in-product and Email or Shareable link surveys
The following questions are always required:
Welcome message
Matrix question
The following question types have the requirement selectable
(can be made non-mandatory):
Text Answer question
Single answer selection
Multiple answer selection
Dropdown list
Smiley scale
Rating scale
NPS® (Net Promoter Score)
Contact form question
Date question
File upload
Mobile app surveys
The following questions are always non-mandatory:
Welcome message
Date question
Thank you screen
The following question types have the requirement selectable
(can be made non-mandatory):
Text Answer question
Single answer selection
Multiple answer selection
Smiley scale
Rating scale
NPS® (Net Promoter Score)
Contact form question
Matrix
File upload
❗️Available in SDKs starting from version 5.4.0.
How to make a question mandatory
To make a question mandatory, go to the Settings of the question and enable the Answer required option:
This applies to the above listed question types, apart from Contact form.
❗️ If a question didn’t have the Submit button, and then was set as non-required, we’ll enable the Submit button so that a respondent can move forward without answering the question.
To make a Contact form question required, click on the ⭐ star icon next to the field you'd like to make required:
💡 When a Disclaimer with Consent checkbox is added to a Contact form question, you can make it required:
Wait time for required File upload questions
When you make a File upload question required, an extra Wait time setting appears in the question's Settings. You can set it from 0 to 60 seconds.
Wait time keeps the Submit button disabled for the number of seconds you choose, so larger files (such as audio or video) have time to upload before the respondent moves on.
Keep it at 0 if you expect small files, like images or documents.
Increase it if you expect large files or respondents on slow connections.
If the upload still isn't finished when the wait time runs out, it continues in the background, but only while the survey is open. If the respondent closes the survey before the upload finishes, the file won't be saved.
💡 Pick the shortest wait time that suits the files you expect. Long waits can make respondents abandon the survey.
All mandatory questions are marked with Answer required text, which you can adjust in the Message for mandatory questions field in survey settings:
📞 If you have any questions or need further assistance - feel free to reach out to our team via chat or email: support@survicate.com
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.