FAQ

What’s your refund policy?

Written by Eylul
Updated over a week ago

Why does my survey show it's unavailable?

Written by Eylul
Updated over a week ago

How to move surveys between workspaces?

Migrate a survey from one workspace to another

Written by Eylul
Updated over a week ago

Is Survicate HIPAA compliant?

Written by Eylul
Updated over a week ago

How to make questions mandatory?

Make sure your respondents are not skipping any questions - make your questions required

Written by Eylul
Updated over a week ago

How to increase your survey response rate

What is a response rate, and tips and best practices to improve your survey responses rate

Written by Vlada
Updated over a week ago

Where can I find my workspace key?

How to locate your workspace key

Written by Milana
Updated over a week ago

Why am I getting anonymous responses?

Why my responses are not identified? How to gather respondents information?

Written by Eylul
Updated over a week ago

How can I delete my account?

Written by Eylul
Updated over a week ago

What browsers do you support?

Written by Eylul
Updated over a week ago

Can I restore my deleted survey?

Written by Eylul
Updated over a week ago

Can I upload or import a survey?

Written by Peter
Updated over a week ago

What counts as a response?

​What is a response? How is response limit counted?

Written by Peter
Updated over a week ago

How ranking question points are calculated?

Written by Peter
Updated over a week ago

What counts as a visit?

Written by Peter
Updated over a week ago

Which domains does Survicate JavaScript connect with?

CSP restrictions- which domains should you add to your whitelist

Written by Peter
Updated over a week ago

How to delete a survey?

Written by Peter
Updated over a week ago

What sort of cookies does Survicate use?

Written by Peter
Updated over a week ago

Are website surveys visible to AdBlock users?

Written by Peter
Updated over a week ago

What counts as a domain?

Written by Peter
Updated over a week ago

What time zone are CSV and XLS reports set at?

Written by Tom
Updated over a week ago

Do you support single page app?

Written by Tom
Updated over a week ago

Does my survey work on mobile?

Written by Peter
Updated over a week ago

Will Survicate slow down my website?

Written by Peter
Updated over a week ago

Data retention policy - how recent responses are included in the analysis?

Written by Nicholas
Updated over a week ago

Is the data transferred from my website secure?

Written by Tom
Updated over a week ago

Does Survicate work on https sites?

Written by Tom
Updated over a week ago