FAQ

A collection of the commonly asked questions.

Jarek avatar Tom avatar Vlada avatar +3
26 articles in this collection
Written by Jarek, Tom, Vlada and 3 others

What’s your refund policy?

Eylul avatar
Written by Eylul
Updated over a week ago

Why does my survey show it's unavailable?

Eylul avatar
Written by Eylul
Updated over a week ago

How to move surveys between workspaces?

Migrate a survey from one workspace to another
Eylul avatar
Written by Eylul
Updated over a week ago

Is Survicate HIPAA compliant?

Eylul avatar
Written by Eylul
Updated over a week ago

How to make questions mandatory?

Make sure your respondents are not skipping any questions - make your questions required
Eylul avatar
Written by Eylul
Updated over a week ago

How to increase your survey response rate

What is a response rate, and tips and best practices to improve your survey responses rate
Vlada avatar
Written by Vlada
Updated over a week ago

Where can I find my workspace key?

How to locate your workspace key
Milana avatar
Written by Milana
Updated over a week ago

Why am I getting anonymous responses?

Why my responses are not identified? How to gather respondents information?
Eylul avatar
Written by Eylul
Updated over a week ago

How can I delete my account?

Eylul avatar
Written by Eylul
Updated over a week ago

What browsers do you support?

Eylul avatar
Written by Eylul
Updated over a week ago

Can I restore my deleted survey?

Eylul avatar
Written by Eylul
Updated over a week ago

Can I upload or import a survey?

Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a response?

​What is a response? How is response limit counted?
Vlada avatar
Written by Vlada
Updated over a week ago

How ranking question points are calculated?

Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a visit?

Vlada avatar
Written by Vlada
Updated over a week ago

Which domains does Survicate JavaScript connect with?

Content Security Policy
Jarek avatar
Written by Jarek
Updated over a week ago

How to delete a survey?

Vlada avatar
Written by Vlada
Updated over a week ago

What sort of cookies does Survicate use?

Vlada avatar
Written by Vlada
Updated over a week ago

Are website surveys visible to AdBlock users?

Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a domain?

Vlada avatar
Written by Vlada
Updated over a week ago

What time zone are CSV and XLS reports set at?

Tom avatar
Written by Tom
Updated over a week ago

Does my survey work on mobile?

Vlada avatar
Written by Vlada
Updated over a week ago

Will Survicate slow down my website?

Vlada avatar
Written by Vlada
Updated over a week ago

Data retention policy - how recent responses are included in the analysis?

Nicholas avatar
Written by Nicholas
Updated over a week ago

Is the data transferred from my website secure?

Tom avatar
Written by Tom
Updated over a week ago

Does Survicate work on https sites?

Tom avatar
Written by Tom
Updated over a week ago