FAQ

A collection of the commonly asked questions.

Tom avatar Vlada avatar Eylül avatar +1
28 articles in this collection
Written by Tom, Vlada, Eylül and 1 other

How many questions can I add to my survey? How many answers can I add to my question?

What are the question and answer limits in Survicate survey builder
Eylül avatar
Written by Eylül
Updated over a week ago

What will happen if I reach my response limit?

Survicate plan limits, subscription responses usage
Eylül avatar
Written by Eylül
Updated over a week ago

How to run surveys in different languages?

Languages you can run your surveys with, languages we support on UI, support for RTL languages
Eylül avatar
Written by Eylül
Updated over a week ago

What’s your refund policy?

Plan cancellation and refund
Eylül avatar
Written by Eylül
Updated over a week ago

Why does my survey show it's unavailable?

"This survey is currently unavailable" message explained
Eylül avatar
Written by Eylül
Updated over a week ago

How to move surveys between workspaces?

Migrate a survey from one workspace to another
Eylül avatar
Written by Eylül
Updated over a week ago

Is Survicate HIPAA compliant?

Health Insurance Portability and Accountability Act compliance
Eylül avatar
Written by Eylül
Updated over a week ago

How to make questions mandatory?

Make sure your respondents are not skipping any questions - make your questions required
Eylül avatar
Written by Eylül
Updated over a week ago

How to duplicate (clone) a survey?

Clear survey answers and start from zero – Resetting survey stats
Eylül avatar
Written by Eylül
Updated over a week ago

Why am I getting anonymous responses?

Why my responses are not identified? How to gather respondents information?
Eylül avatar
Written by Eylül
Updated over a week ago

Where can I find my workspace key?

How to locate your workspace key
Milana avatar
Written by Milana
Updated over a week ago

How can I delete my account?

Remove your account, delete your information
Eylül avatar
Written by Eylül
Updated over a week ago

What browsers do you support?

What is the system requirement to take a Survicate survey?
Eylül avatar
Written by Eylül
Updated over a week ago

Can I restore my deleted survey?

Recover removed survey
Eylül avatar
Written by Eylül
Updated over a week ago

Can I upload or import a survey?

Can I upload responses to a Survicate survey?
Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a response?

​What is a response? How is response limit counted?
Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a visit?

What is a session, how long is a session
Vlada avatar
Written by Vlada
Updated over a week ago

Which domains does Survicate JavaScript connect with?

Content Security Policy
Vlada avatar
Written by Vlada
Updated over a week ago

How to delete a survey?

Remove a survey, delete all survey responses
Vlada avatar
Written by Vlada
Updated over a week ago

What sort of cookies does Survicate use?

What does Survicate store in Local Storage?
Vlada avatar
Written by Vlada
Updated over a week ago

Are website surveys visible to AdBlock users?

Does ad block prevent surveys from appearing?
Vlada avatar
Written by Vlada
Updated over a week ago

What counts as a domain?

What is a domain, subdomain?
Vlada avatar
Written by Vlada
Updated over a week ago

What time zone are CSV and XLS reports set at?

Data export time zone
Tom avatar
Written by Tom
Updated over a week ago

Does my survey work on mobile?

Are Survicate surveys mobile responsive?
Vlada avatar
Written by Vlada
Updated over a week ago

Will Survicate slow down my website?

What’s the weight of the Survicate Tracking Code?
Vlada avatar
Written by Vlada
Updated over a week ago

How recent responses are included in the analysis?

Data retention policy
Vlada avatar
Written by Vlada
Updated over a week ago

Is the data transferred from my website secure?

Survicate's HTTPs Encryption
Tom avatar
Written by Tom
Updated over a week ago

Does Survicate work on https sites?

Running Survicate surveys on HTTP or HTTPS
Tom avatar
Written by Tom
Updated over a week ago