FAQ

What will happen if I reach my response limit?

Survicate plan limits, subscription responses usage

Written by Eylul
Updated over a week ago

Which languages do Survicate surveys support?

Languages you can run your surveys with, languages we support on UI, support for RTL languages

Written by Eylul
Updated this week

What’s your refund policy?

Plan cancellation and refund

Written by Eylul
Updated over a week ago

Why does my survey show it's unavailable?

"This survey is currently unavailable" message explained

Written by Eylul
Updated over a week ago

How to move surveys between workspaces?

Migrate a survey from one workspace to another

Written by Eylul
Updated over a week ago

Is Survicate HIPAA compliant?

Health Insurance Portability and Accountability Act compliance

Written by Eylul
Updated over a week ago

How to make questions mandatory?

Make sure your respondents are not skipping any questions - make your questions required

Written by Eylul
Updated over a week ago

How to increase your survey response rate

What is a response rate, and tips and best practices to improve your survey responses rate

Written by Vlada
Updated over a week ago

How to duplicate (clone) a survey?

Clear survey answers and start from zero – Resetting survey stats

Written by Eylul
Updated over a week ago

Where can I find my workspace key?

How to locate your workspace key

Written by Milana
Updated over a week ago

Why am I getting anonymous responses?

Why my responses are not identified? How to gather respondents information?

Written by Eylul
Updated over a week ago

How can I delete my account?

Remove your account, delete your information

Written by Eylul
Updated over a week ago

What browsers do you support?

What is the system requirement to take a Survicate survey?

Written by Eylul
Updated over a week ago

Can I restore my deleted survey?

Recover removed survey

Written by Eylul
Updated this week

Can I upload or import a survey?

Can I upload responses to a Survicate survey?

Written by Vlada
Updated over a week ago

What counts as a response?

​What is a response? How is response limit counted?

Written by Vlada
Updated over a week ago

What counts as a visit?

What is a session, how long is a session

Written by Vlada
Updated over a week ago

Which domains does Survicate JavaScript connect with?

Content Security Policy

Written by Jarek
Updated over a week ago

How to delete a survey?

Remove a survey, delete all survey responses

Written by Vlada
Updated over a week ago

What sort of cookies does Survicate use?

What does Survicate store in Local Storage?

Written by Vlada
Updated over a week ago

Are website surveys visible to AdBlock users?

Does ad block prevent surveys from appearing?

Written by Vlada
Updated over a week ago

What counts as a domain?

What is a domain, subdomain?

Written by Vlada
Updated over a week ago

What time zone are CSV and XLS reports set at?

Data export time zone

Written by Tom
Updated over a week ago

Does my survey work on mobile?

Are Survicate surveys mobile responsive?

Written by Vlada
Updated over a week ago

Will Survicate slow down my website?

What’s the weight of the Survicate Tracking Code?

Written by Vlada
Updated over a week ago

How recent responses are included in the analysis?

Data retention policy

Written by Nicholas
Updated over a week ago

Is the data transferred from my website secure?

Survicate's HTTPs Encryption

Written by Tom
Updated over a week ago

Does Survicate work on https sites?

Running Survicate surveys on HTTP or HTTPS

Written by Tom
Updated over a week ago