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FAQ
FAQ
A collection of the commonly asked questions.
+3
28 articles in this collection
Written by
Jarek,
Tom,
Vlada
and 3 others
What will happen if I reach my response limit?
Survicate plan limits, subscription responses usage
Written by
Eylul
Updated over a week ago
Which languages do Survicate surveys support?
Languages you can run your surveys with, languages we support on UI, support for RTL languages
Written by
Eylul
Updated this week
What’s your refund policy?
Plan cancellation and refund
Written by
Eylul
Updated over a week ago
Why does my survey show it's unavailable?
"This survey is currently unavailable" message explained
Written by
Eylul
Updated over a week ago
How to move surveys between workspaces?
Migrate a survey from one workspace to another
Written by
Eylul
Updated over a week ago
Is Survicate HIPAA compliant?
Health Insurance Portability and Accountability Act compliance
Written by
Eylul
Updated over a week ago
How to make questions mandatory?
Make sure your respondents are not skipping any questions - make your questions required
Written by
Eylul
Updated over a week ago
How to increase your survey response rate
What is a response rate, and tips and best practices to improve your survey responses rate
Written by
Vlada
Updated over a week ago
How to duplicate (clone) a survey?
Clear survey answers and start from zero – Resetting survey stats
Written by
Eylul
Updated over a week ago
Where can I find my workspace key?
How to locate your workspace key
Written by
Milana
Updated over a week ago
Why am I getting anonymous responses?
Why my responses are not identified? How to gather respondents information?
Written by
Eylul
Updated over a week ago
How can I delete my account?
Remove your account, delete your information
Written by
Eylul
Updated over a week ago
What browsers do you support?
What is the system requirement to take a Survicate survey?
Written by
Eylul
Updated over a week ago
Can I restore my deleted survey?
Recover removed survey
Written by
Eylul
Updated this week
Can I upload or import a survey?
Can I upload responses to a Survicate survey?
Written by
Vlada
Updated over a week ago
What counts as a response?
What is a response? How is response limit counted?
Written by
Vlada
Updated over a week ago
What counts as a visit?
What is a session, how long is a session
Written by
Vlada
Updated over a week ago
Which domains does Survicate JavaScript connect with?
Content Security Policy
Written by
Jarek
Updated over a week ago
How to delete a survey?
Remove a survey, delete all survey responses
Written by
Vlada
Updated over a week ago
What sort of cookies does Survicate use?
What does Survicate store in Local Storage?
Written by
Vlada
Updated over a week ago
Are website surveys visible to AdBlock users?
Does ad block prevent surveys from appearing?
Written by
Vlada
Updated over a week ago
What counts as a domain?
What is a domain, subdomain?
Written by
Vlada
Updated over a week ago
What time zone are CSV and XLS reports set at?
Data export time zone
Written by
Tom
Updated over a week ago
Does my survey work on mobile?
Are Survicate surveys mobile responsive?
Written by
Vlada
Updated over a week ago
Will Survicate slow down my website?
What’s the weight of the Survicate Tracking Code?
Written by
Vlada
Updated over a week ago
How recent responses are included in the analysis?
Data retention policy
Written by
Nicholas
Updated over a week ago
Is the data transferred from my website secure?
Survicate's HTTPs Encryption
Written by
Tom
Updated over a week ago
Does Survicate work on https sites?
Running Survicate surveys on HTTP or HTTPS
Written by
Tom
Updated over a week ago