FAQ

A collection of the commonly asked questions.

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27 articles in this collection
Written by Tom, Vlada, Eylül and 1 other

Setting up your survey

How many questions and answer choices can I add to my survey?

What are the question and answer limits in my survey?

Written by Vlada
Updated over a week ago

How to make questions mandatory?

Make sure your respondents are not skipping any questions - make your questions required

Written by Eylül
Updated over a week ago

Can I upload or import a survey?

Can I upload responses to a Survicate survey?

Written by Vlada
Updated over a week ago

How to run surveys in different languages?

Languages you can run your surveys with, languages we support on UI, support for RTL languages

Written by Eylül
Updated over a week ago

How to duplicate (clone) a survey?

Clear survey answers and start from zero – Resetting survey stats

Written by Eylül
Updated over a week ago

How to move surveys between workspaces?

Migrate a survey from one workspace to another

Written by Eylül
Updated over a week ago

How to delete a survey?

Remove a survey, delete all survey responses

Written by Vlada
Updated over a week ago

Can I restore my deleted survey?

Recover removed survey

Written by Eylül
Updated over a week ago

Collecting feedback

Why does my survey show it's unavailable?

"This survey is currently unavailable" message explained

Written by Eylül
Updated over a week ago

Does Survicate work on HTTPS sites?

Running Survicate surveys on HTTP or HTTPS

Written by Tom
Updated over a week ago

Does my survey work on mobile devices?

Are Survicate surveys mobile responsive?

Written by Vlada
Updated over a week ago

Are website surveys visible to AdBlock users?

Does ad block prevent surveys from appearing?

Written by Vlada
Updated over a week ago

Will Survicate slow down my website?

What’s the weight of the Survicate Tracking Code?

Written by Vlada
Updated over a week ago

What browsers do you support?

What is the system requirement to take a Survicate survey?

Written by Eylül
Updated over a week ago

What counts as a visit?

What is a session, how long is a session

Written by Vlada
Updated over a week ago

Analysing survey results

What counts as a response?

What is a response? How is response limit counted?

Written by Vlada
Updated over a week ago

How recent responses are included in the analysis?

Data retention policy

Written by Vlada
Updated over a week ago

What time zone are CSV and XLS reports set at?

Data export time zone

Written by Tom
Updated over a week ago

Why am I getting anonymous responses?

Why my responses are not identified? How to gather respondents information?

Written by Eylül
Updated over a week ago

Account

How can I delete my account?

Remove your account, delete your information

Written by Eylül
Updated over a week ago

Where can I find my workspace key?

How to locate your workspace key

Written by Milana
Updated over a week ago

Subscription management

What will happen if I reach my response limit?

Survicate plan limits, subscription responses usage

Written by Eylül
Updated over a week ago

What’s your refund policy?

Plan cancellation and refund

Written by Eylül
Updated over a week ago

Security

Is the data transferred from my website secure?

Survicate's HTTPs Encryption

Written by Tom
Updated over a week ago

Which domains does Survicate JavaScript connect with?

Content Security Policy

Written by Vlada
Updated over a week ago

Is Survicate HIPAA compliant?

Health Insurance Portability and Accountability Act compliance

Written by Eylül
Updated over a week ago

What sort of cookies does Survicate use?

What does Survicate store in Local Storage?

Written by Vlada
Updated over a week ago