Use Comment fields to ask respondents for more details when they select a certain response.
Enable the comment box under certain answers to collect more customized responses and valuable feedback.
🚀 In this article, you will learn how to set it up for various question types.
How to enable comment fields?
Single-answer selection and multiple-answer selection questions
Adding a comment field to Single and Multiple-answer selection questions is possible in Email or Shareable link, Mobile app, and in Website or in-product surveys.
In single- or multiple-choice question, click the speech bubble icon next to the answer you would like to collect more information about to Add a comment field to this answer.
Optionally, you can also set up a Comment title for this question. This is the text that will be visible to respondents who see the Comment field. With this option, you can ask a question or give respondents some context of what you would like them to answer in the comment.
For Website or in-product survey:
For Email or Shareable link survey:
Rating scale, Smiley scale, Dropdown questions
Adding a comment field to Dropdown, Rating and Smiley scale questions is possible in Email or Shareable link and in Website or in-product surveys.
In Rating or Smiley scale, as well as in Dropdown questions, you can enable a Comment field by clicking the Add comment option:
Optionally, you can also add a title to the comment field.
❗️ In those questions types, the comment field will be displayed regardless of the answer choice a respondent selects.
Here's how it looks for an Email or Shareable link survey:
And for Website or in-product survey:
💡 In all question types, the comment fields are required by default for respondents to fill in, but you can disable it in the question Settings:
❗️Comment fields are not sent to integrated tools. If you need to map comments in Integration, please use logic settings and text answers instead.
Best Practices
Add open-ended followups with logic settings
If you are using a different question type and would like to know more about provided feedback, use logic settings to let the users specify what they have in mind.
Use the perfect question type to suit your goal
Learn more about our action and question types and use the full potential of Survicate in your research.
📞 If you have any questions or need help with your survey, feel free to reach out to our team at support@survicate.com or strike up a chat conversation!