Comments let your respondents type in a custom reply without interrupting their workflow. Here's what will happen if you turn comments on - they work with Single & Multiple answer selection questions. We've known it working great with the "Other" answer option.
Depending on your survey type, the steps will be different. Please chose which survey type you'd like to enable the comments for:
Enable comments on a link, email or website survey
Go to the question you'd like to enable the comment, click the speech bubble 🗨 icon next to the answer:
Enable comments on a mobile app or Intercom messenger survey
Go to the question you'd like to enable the comments, and check the tick box for the Comment
How can I use comments with other types of questions?
If you are using other question types, such as NPS, rating, smiley scale, you can use survey logic to create an open ended response effect.
(1) Add a text answer question to your survey
(2) Go to the Logic tab of the question you'd like to add a comment option
(3) Change the next step of the answers you want your respondent to comment on as the text answer question you've just added: