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You can conduct mobile UX tests and inquire about who your clients on mobile devices are and what are their main pains, needs, and goals during the use of your mobile app.
Find out exactly how your users feel about your app and use that knowledge to change, adapt and improve;
Catch negative responses before they appear in app stores reviews and discover what needs improvement;
Use contact forms, open-ended questions, and rating systems as additional features of your app.
Learn about the benefits of running mobile surveys here 📽️
To create a survey for your mobile application:
Step 1: Create a mobile app survey
When you log in to your account, you'll see the panel where you can view all surveys you’ve created - both active and inactive. To create a new survey, click on Create new survey.
Pick Mobile app surveys from the menu and how you'd like to continue creating this survey. There are two options to choose from. You can either 1️⃣ set up a survey of your own (start from scratch) or 2️⃣ select a survey from our templates library (start from template).
You can also click on Templates Library at the top of your dashboard and select the Mobile app survey type:
To guide you through creating a survey, we are going to create a survey from scratch.
Step 2. Add a new question
Start by adding your first question by selecting one of the question types
You can change the copy of your question by clicking the copy bar, you can also include an introductory text by clicking Add introduction.
Step 3: Set up survey logic
Once you've added all your questions, create a personalized survey experience using survey logic.
Select the question you'd like to set logic, move on to the Logic tab and select the relevant questions you'd like to show your respondents based on their responses.
Step 4: Design your mobile survey theme and settings
Adjust your survey's look to your app by playing with the selector tools in the Design tab. Here, you'll find the standard theme for your survey or create your own theme.
1. To create your own theme, click on the New theme button.
2. On the left side, you will see the color selectors for your theme and give your theme a name. Name your theme and adjust the colors to your liking.
After clicking on Customization, you'll see options to add Company logo (on some of the plans), a Short text message, and an Avatar image.
📌 At the moment, it's not possible to enable the Company logo at the same time as the Short text message and Avatar image are enabled.
3. Once you are ready with your template, click Update Theme to save your settings.
4. Once you have finished the theme setup, click on Settings in the left sidebar for further installation. There you'll see the Survey experience and Messages tabs.
Survey experience section allows you to set up your survey appearance. You can switch between dialog and full-screen layout.
If you have version 2.0.0 or newer of our Mobile SDK, you can also decide if you'd like to show a Progress bar, to let your respondents know what percentage of the survey the already completed, and Remove Survicate branding, to make the survey more on-brand with your design.
Removing Survicate branding is available on some of the plans.
Messages tab allows you to change the text of your survey button for language flexibility.
Step 5: Translate your survey
You can use the Translations feature to create surveys in multiple languages in order to customize the experience for your respondents, to increase response rates by ensuring your contacts see the survey in their language, and to save time by creating just one survey instead of multiple ones for each language.
📌 This feature is available on some of our plans, starting from the SDK version 2.2.0, and only for standard mobile themes.
To add translations to your Mobile survey, click here:
A pop-up window will appear where you can select which languages you want in your survey. You can select more than one at a time, or if you're not sure which ones you need, you can select just one and always add more later. You can also select here if you'd like to add the languages manually or use Google Translate.
Check out this article to learn more about Multilingual surveys.
Frequently asked questions
Can I customize the design with Custom CSS?
Custom CSS is not yet supported on mobile surveys.
Can I use the same workspace for multiple mobile apps?
Yes, you can use one workspace for multiple mobile apps on different platforms.
💡 Would you rather create surveys in Dark Mode?
Feel free to switch between Dark and Light modes in the top-right corner of your Survicate account:
Watch our video to quickly learn how to create a mobile survey with Survicate
💬 If you have any questions or need help setting up Mobile SDK, feel free to reach our team at firstname.lastname@example.org.