Are you new to Survicate? In this article, we'll help you take your first steps in joining your company's account and provide useful tips and advice on making the most of our tool.
Check what subscription you have
On the main dashboard, you can see the subscription name, the remaining days of your trial (if you're on the 10-day free trial), and your monthly/quarterly/yearly response limit.
Here, you can also see the Upgrade plan button; it lets you compare the available subscription options.
Subscription managers can also access the Billing tab to change the billing information and find invoices.
📌 To learn more about the limits on each of the subscription plans, feel free to visit our Pricing page.
Switch between workspaces
Workspaces are separated spaces in your Survicate account that help you organize your surveys, integrations, and user permissions.
It's possible that your company's Survicate account has more than one workspace.
In this case, you can switch between them by clicking your avatar in the lower left corner of the screen:
Here's our guide on how to make the most out of additional workspaces 🚀
See your teammates' access levels
In Settings ➡️ Teammates, you can see everyone who's in your Survicate account and which workspaces they have access to:
The house icon next to someone's name indicates that they are the organization owner, while the $ sign indicates that they are a subscription manager.
Read about the available user roles, as well as how to add and manage teammates, here.
Take a look at the different survey types in your account
The two filters you can see on your main dashboard let you filter all surveys in the workspace (or in the folder) by survey type and by author:
With Survicate, you can create five different types of surveys:
Email or shareable link survey to send a survey as a hyperlink or embed it directly in the email;
Website or in-product survey to run targeted surveys on your website or web app;
Mobile app survey to collect feedback from mobile app users inside iOS or Android apps;
In-platform surveys: Survey users directly via pop-ups launched from
You can create a survey from scratch or with the help of AI by clicking on + Create new survey in the Survicate Panel or use one of our ready-to-use templates. 🚀
Discover folders
On the left side of the main dashboard, you may see Folders where your teammates organize surveys based on categories, teams, goals, or other preferences.
Learn how to use folders effectively here 📚.
Analyze survey results
You can see and analyze the responses that your colleagues' surveys collected.
Access the results by simply clicking on the survey in the main dashboard's responses:
or open any survey and go to its Analyze tab:
You'll see an Overall results and an Individual responses section, with all the needed information, along with options to export data and apply filters:
🌟 Read more about the Analyze tab's possibilities and how to read the results here.
Looking for ideas for new surveys?
Check out how other customers use Survicate here! In this Help Center section, we describe more use case ideas and best practices.
📞 If you have any questions - feel free to reach out to our team via chat or email: support@survicate.com.