With recurring website surveys, you can:
allow the respondents to retake the same survey at a specific frequency;
run recurring NPS® & CSAT surveys to measure customer satisfaction and loyalty over time;
collect continuous website feedback for website-led growth;
track the overall user sentiment;
understanding how the perception of your brand changes.
In this article, you'll learn how to display a survey periodically to the same audience. You can launch your survey day, week, month, quarter or right after it is answered or closed.
Step 1. Create a website survey
1. Create a new survey and choose the Website or in-product surveys type from the menu. You can either set up a survey of your own (start from scratch), select a survey from our templates library (start from template), create a survey with AI, or import questions you prepared before:
Step 2. Enable a recurring survey
1. Head over to the Target > Frequency tab:
2. Under the condition If the user has responded or closed the survey, check the box Let the user take the survey multiple times on a recurring basis:
3. Specify the frequency at which the user should be able to retake the survey.
I can see the survey more often than the set frequency
If you enter the website where the survey is shown from another device or another browser, the survey will be displayed as if you were a new visitor.
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.