You can use Survicate and LiveSession integration to:

  • Watch session recordings associated with the corresponding survey responses;

  • Move to LiveSession recording directly from the Analyze panel after the new reply was submitted;

  • Send surveys and survey responses to LiveSession as properties and use them to filter session recordings;

  • See for yourself what the user experienced and troubleshoot their issues.

Table of contents:

  1. How to install the integration

  2. How to filter sessions by custom properties from Survicate?

  3. Best practices

📌 LiveSession integration is currently supported only for website/in-product surveys. If you'd like to use this integration with other survey types, drop us a message via live chat, we'd love to hear more about your use case!

How to install the integration

1. Make sure you've installed Survicate and LiveSession snippets on your website.
To install the integration, add the below code to your website before the closing.

</body> tag:

<script type="text/javascript">

__ls("getSessionURL", function (url, isNewSession) {

(function (w) {

function setAttributes() {

w._sva.setVisitorTraits({

sessionURL: url,

});

}

if (w._sva) {

setAttributes();

} else {

w.addEventListener("SurvicateReady", setAttributes);

}

})(window);

});

</script>

2. When you get a new website survey response, go to the respondent's profile in Survicate. Find your survey from the main dashboard, click on Analyze, and select the Individual responses icon.

2. A link to the session recording will be stored in the right panel:

How to filter sessions by custom properties from Survicate?

Session recordings are generated when you get a new survey response. They come with a few custom properties. You can use them as filters to find specific sessions faster.

Here are all of the available custom properties:

1. Click Add filter > Custom param.

2. Select the first text field and choose your filter. LiveSession filters Survicate surveys by their ID.

3. Search for the property you need.

4. Click the Apply filters button. That's it - you should now have a list of all sessions related to a specific survey.

Best Practices

Create your website survey

To collect feedback, create a website survey from a template or start from scratch. Add your questions, choose your design, or use survey skip logic.

Set up your website survey's Audience and Triggers

From your Survicate Panel, you can choose who and how often you will see your survey and decide what URLs and when they should appear.

Here you can see our articles with step-by-step instructions on how to take advantage of all of Survicate's targeting options for website surveys.

Run exit-intent surveys to understand bounce rate

Learn how to trigger surveys when your visitors are about to leave the page and why your potential customers are not converting.

📞 If you have any questions on setting up LiveSession integration - feel free to reach out to our team via chat or email: support@survicate.com

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