LiveSession is a session recording software that helps you analyze and optimize your customers' experience.

Using the integration between Survicate and LiveSession you can watch session recordings associated with the corresponding survey responses.

When you get a new website survey response, LiveSession will send a link to the recording to the respondent's profile in Survicate so you can access it from there.

Benefits
• Access LiveSession session recordings straight from Survicate

• Send surveys and survey responses to LiveSession as properties and use them to filter session recordings
• Identify and fix product and website issues
• See for yourself what the user experienced and troubleshoot their issues
• Discover more context behind customer feedback so you can better understand it

How to install the integration

📌 Please note the integration works only with website surveys.

1. Make sure you've installed both Survicate and LiveSession on your website.
2. To install the integration, add the below code to your website before the closing </body> tag:

<script type="text/javascript">

__ls("getSessionURL", function (url, isNewSession) {

(function (w) {

function setAttributes() {

w._sva.setVisitorTraits({

sessionURL: url,

});

}

if (w._sva) {

setAttributes();

} else {

w.addEventListener("SurvicateReady", setAttributes);

}

})(window);

});

</script>

3. When you get a new website survey response, go to the respondent's profile in Survicate. From the main dashboard, find your survey and click on Answers, go to Respondents, select the three dots on the left and click View profile.

4. A link to the session recording will be stored under the visitor's information:

How to filter sessions by custom properties from Survicate?


Session recordings are generated when you get a new survey response. They come with a few custom properties. You can use them as filters to find specific sessions faster.

Here are all of the available custom properties:


1. Click Add filter > Custom param

2. Select the first text field and choose your filter. LiveSession filters Survicate surveys by their ID:

3. Search for the property you need:

4. Click the Apply filters button. That's it - you should now have a list of all sessions related to a specific survey.




✉️ Let us know if you have any questions about the setup, best practices, and use cases.

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