You can use Survicate and Glassbox integration allows you to add Glassbox sessions with Survicate responses.
Data appears in our data reports with the URL of the exact session when the survey was submitted, allowing you to replay their experience on your website.
Associate survey responses with session recordings, so you can view what your customer was doing at the moment and just before survey completion,
Get a deeper understanding of your respondent’s answer,
Discover how they experience your site and uncover the why behind negative feedback.
📌 The Glassbox integration is currently supported only for website/in-product surveys.
Enable the Glassbox integration
❗️Before you proceed, make sure you have Survicate's and Glassbox's snippets installed on your website.
The Survicate tracking code can be found in Settings ➡️ Web Installation.
1. To enable Glassbox integration, go to the Connect tab of your survey, find, and pick Glassbox from the list of integration
2. Click the Connect button to set up the authorization:
How to use the integration
1. In Survicate, create a website widget survey and launch it on your website.
2. Make sure the survey has at least one open-ended (text) question if you'd like to jump right into Glassbox recording from Survicate.
3. Once you get a new survey response, go to a survey's Analyze tab in Survicate:
4. Find the relevant text response and select View Glassbox Session to watch the recording:
📌 You can also find the recording URL of every specific response in the results Export in the Glassbox URL column.
📞 If you have any questions on setting up Glassbox integration - feel free to reach out to our team via chat or email: support@survicate.com