You can easily specify when to show your survey. For instance; you can use exit intent surveys to determine why visitors do not convert or why they bounce.
Here are the most popular use cases for available options:
- Right after the page loads
This option is the best for grasping the first impression or asking for a source visitor who has accessed your website.
- When a user has been on the page for a specific period
The best option in most cases- makes the surveys less obtrusive by letting the visitor adapt to a page and then displaying a survey. Most of our users choose around 5 second period, but some display a survey after 20-30 seconds.
- On exit intent
This option allows you to display a survey when a visitor is about to leave the page, moving the cursor towards the address bar or to close the tab. It's the best moment to ask your clients why didn't they settle payment or left a cart.
ℹ️On mobile devices, exit intent surveys are triggered when the visitor starts going back up on the page, we recognize this behavior as a gesture of bringing down the address bar. It allows us to assume that the user is no longer engaged in the content on the page, and that's when the survey appears.
- When a visitor has scrolled percentage of a page
It's the best way to check if your website was clear and provided sufficient information, or if they are interested in having a call about the feature they just have read about.
- Don’t show this survey if a respondent has answered to other surveys during the current visit to your website or app
If you are running multiple surveys at once on your website, you might want to limit the survey surveys your visitors are seeing to avoid bothering them. When this setting is enabled, if your visitor has engaged (responded or closed) a survey on their current visit, we won't show this survey.