If you wish to trigger your survey on certain moments of the customer journey, you can easily set up when to show the survey to your respondents. This article will explain the timing settings that enable your survey to be shown at the right moment to maximize the response rate.
To enable these settings, go to Target > Triggers > When would you like to show your survey:
Some of the most popular cases for the available options are the following:
Right after the page loads
This option is the best for grasping the first impression or asking for a source visitor who has accessed your website.
When a user has been on the page for a specific period
The best option in most cases- makes the surveys less obtrusive by letting the visitor adapt to a page and then displaying a survey. Most of our users choose around 5 second period, but some display a survey after 20-30 seconds.
On exit intent
This option allows you to display a survey when a visitor is about to leave the page, moving the cursor towards the address bar or to close the tab. It's the best moment to ask your clients why didn't they settle payment or left a cart, for example.
📌 On mobile browsers, exit intent surveys are triggered when the visitor starts going back up on the page, we recognize this behavior as a gesture of bringing down the address bar. It allows us to assume that the user is no longer engaged in the content on the page, and that's when the survey appears.
When a visitor has scrolled the percentage of a page:
It's the best way to check if your website was clear and provided sufficient information or to inquire about a feature or a post they just have read about.
Don't show this survey if a visitor has answered other surveys in a current visit
If you are running multiple surveys at once on your website, you might want to limit the survey surveys your visitors are seeing to avoid bothering them. When this setting is enabled, if your visitor has engaged (responded or closed) a survey on their current visit, we won't show this survey.
Close this survey when URL changes in a Single Page Application
If you are running your surveys on a single page app, you can find it useful to close the survey when the URL changes. This way if you are triggering the survey on a particular page - you'll ensure you are collecting responses only on that page.
💬 If you need our assistance, please reach out to us at firstname.lastname@example.org or strike up a chat conversation 👉.
For more information on targeting your surveys, visit targeting basic guide.