Website exit-intent surveys appear when a user is about to leave the page on a website or web application.
With exit-intent surveys, you can:
Collect insights to understand bounce and exit rates on your pages;
Understand shopping cart abandonment;
Improve website conversion;
Gather contact information and improve lead conversion.
In this article, you'll learn how to set up your survey to appear when a visitor is about to leave the page and what questions you can ask to understand why your visitors are leaving your website.
Step 1. Create a website survey
1. Create a new survey and choose the Website or in-product surveys type from the menu. You can either set up a survey of your own (start from scratch) or select a survey from our templates library (start from template).
2. Customize your widget style and colors in the Create tab, and make your survey entirely branded as your own! You can change the placement of the survey on the page and modify your survey messages.
Step 2. Set up the survey to trigger on exit intent
1. Head over to the Target > Triggers tab. Under the option, When would you like to show the survey? pick When the user is about to exit.
2. You can set up the audience to target your survey to a specific group of website visitors or trigger your survey only on certain pages with a high bounce rate - such as your pricing page or shopping cart!
I don't see the survey even though I am about to leave the webpage
If you can't see the website survey and you've seen it before, try using incognito mode or changing the viewing frequency of the survey.
Also, please make sure your browser version is supported by Survicate.
Ask the right questions to understand why your respondents are leaving your website