You can run Survicate surveys on your Shopify store pages, to ask about your visitors' experience, their opinion about your products, their purchase experience, or reasons for abandonment.
❗Don't miss this step: How to install Survicate on Shopify?
How to install Survicate on Shopify?
To run a survey directly on your Shopify store, you'll need to install Survicate tracking code on your store's theme.
Step 1. In the Survicate panel, copy the code under Settings > Tracking Code > Manual installation.
Step 2. Go to your Shopify account Theme, under Actions click "Edit Code"
Step 3. Under Layout, find theme.liquid. Paste the code you've copied in the 1st Step before the
</head> tag of your theme. Don't forget to save the changes after pasting the code.
Gather continuous feedback about your store
With the Feedback button, you can gather continuous feedback on your Shopify Store and empower your users to share their ideas, questions, concerns, and love.
Step 1. Create and set up the Feedback button from the Survicate panel. You can also run Feedback Button only on specific pages on your store, such as your checkout page.
Step 2. Launch the button, within a few minutes you can see your button active and ready to collect insights on your store!
Collect feedback about your product listings
To individually evaluate your products, and your customers' perception of them, you can run surveys only on some product pages.
- Evaluate the strengths of your best selling products
- Learn what are the pain points of your least selling products
Step 2. Go to your Shopify store, and to the product you'd like to evaluate. Copy the path that identifies your product (usually at the end of the store URL)
Step 3. Head on to the Target > Triggers section of your survey. Under "Where would you like to show the survey?"> Only certain pages, pick "ends with" condition, and paste the final parts of the URL from the listing you'd like to run the survey. You can include multiple options by clicking "add new pages"
💡 Tip: You can also conduct surveys on all your product pages! Simply change the trigger condition to
Step 4. Set your survey live, and within a few minutes, you should be able to see it on your products' page!
Set up a post-purchase survey
If you'd like to inquire about your customers' purchase experience, you can trigger surveys on the final step of your checkout page to ask about what was great and what could be improved about their purchase experience.
Step 2. Head on to Target > Triggers section of your survey. Under "Where would you like to show the survey?"> Only certain pages, pick "ends with" condition. Shopify thank you pages typically end with thank_you fragment. If you are using a custom URL style, please ask your Shopify designer about the fragment you can use.
Step 3. Set your survey live, and within a few minutes, you should be able to see it on your thank you page.
Set up cart abandonment survey
You can learn why your shop visitors are abandoning their shopping cart by running an exit intent survey on your shopping cart pages and understand your visitors' purchase decisions better.
You can include a contact form to these surveys to generate more leads, or simply ask your visitors why they decided to leave before the purchase.
Step 2. Head on to Target > Triggers section of your survey. Under "Where would you like to show the survey?"> Only certain pages, pick "ends with" condition. Shopify cart pages typically end with cart fragment. If you re using a custom URL style, please ask your Shopify expert about the fragment you can use.
Step 3. Under "When would you like to show the survey", pick "When a user is about to exit" setting.
Step 4: Set your survey live, and within a few minutes you should be able to see it. Now, whenever your customers are on your cart page and move over to the close button to leave the page, they will see your survey!
Can I use Shopify surveys with Survicate's free plan?
You can use all surveys mentioned above with Survicate's free plan! Some features mentioned, however, might be restricted on your Shopify plan.
For more information about Survicate plans, see our pricing page.