📌Custom Domain is available for some of the paid plans (See our current pricing here). If you are interested in testing this feature contact sales@survicate.com, or reach out to our team from live chat.

Creating a new URL and hosting your email survey

Step 1. To host surveys on your own domain, you need to create a new blank page of your website.

For example, when you have a domain with the name of https://dundermifflin.com you need to create the blank page with the URL customer-survey.

Step 2. Go to Settings > Link surveys, and enable the Toggle:

Step 3. Paste the URL of the blank page into the box and click save.

Step 4. After you save your URL, you will be provided with HTML code. Click "Get Your Code", and paste the code into the source code (HTML code) of your blank page.

❗️Keep in mind, that the code consists of both <head> and <body> parts, so the page needs to be completely clean.

Distributing your survey

Once you started hosting surveys on your domain, you can distribute them. Paste the link in the email or hide it in a call-to-action button. As you can see below, the link domain has changed from survicate.com to the domain, you have set up.

📌If you are embedding your survey inside an email, provided code will also land on your custom domain.

✅ Setting up the domain is a one-time operation. For each new survey within the workspace the domain will stay the same, only the end of the link varies.

Disabling custom domain

If you want to stop hosting surveys on your domain, just go back to Settings > Link surveys and disable the toggle:

❗❗ Please be aware that the old hyperlinks redirecting to your surveys will not be working, as URLs of surveys will change to the one with our domain (survey.survicate.com).

📞 If you have any questions, please reach out to our team via messenger in the bottom-right corner of your account.

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