You can remove all responses from a particular respondent based on their e-mail address or respondent ID in situations when you wish to:
ensure GDPR compliance, to comply with right-to-erasure requests;
not count answers from a respondent who isn't your client anymore;
delete someone's responses to all your surveys at once and not one by one.
In this article, you'll learn how to remove all responses collected from a single e-mail address or respondent ID from all your surveys with a few simple steps.
Delete answers from a particular respondent
1. Please go to Settings > Delete respondents.
2. Enter the respondent's e-mail address or respondent ID and click on Search.
3. Click on the 🗑 icon next to their response to remove this survey answer:
🔧If there is more than one result for one respondent ID or e-mail address, you can delete all of them.
4. If you want to delete responses from another respondent, repeat steps 2 and 3.
📌 Deleting a response is permanent and cannot be undone!
📌 Please note that deleting answers doesn't affect the response limit.
Troubleshooting
I can't access the Settings > Delete respondents tab
To delete responses, you must be the organization owner or the workspace admin. You can ask the account owner to grant you admin permissions.
Best practices
Learn more in our Legal & Security section
If you'd like to learn about what makes Survicate a GDPR-compliant product and how we ensure application security, please read more articles in this section.
Delete a single response
If you'd like to remove someone's answer to just one of your surveys instead of all of their responses, follow this article.
📞 If you have any questions about deleting responses - feel free to reach out to our team via chat or email: support@survicate.com