You can remove all responses from a particular respondent based on their e-mail address or respondent ID in situations when you wish to:
ensure GDPR compliance, to comply with right-to-erasure requests;
not count answers from a respondent who isn't your client anymore;
delete someone's responses to all your surveys at once and not one by one.
In this article, you'll learn how to remove all responses collected from a single e-mail address or respondent ID from all your surveys with a few simple steps.
Delete answers from a particular respondent
1. Please go to Settings ➡️ Delete respondents.
2. Enter the respondent's e-mail address or respondent ID and click on Search.
3. Click Delete next to the results to remove all data from this email address.
💡 The deletion works also with Insights Hub - not only responses are deleted but all the feedback from this person from Insights Hub as well.
4. If you want to delete responses from another respondent, repeat steps 2 and 3.
📌 Deleting a response is permanent and cannot be undone!
📌 Please note that deleting answers doesn't affect the response limit.
🔗 When you delete data (e.g., individual survey responses, all responses from a specific respondent, or an entire survey), Survicate permanently deletes that data from its production systems. This means:
The deleted responses are no longer accessible through the platform.
The data is removed from active processing and analytics.
The deletion is irreversible.
Survicate’s systems are designed so that once the data is deleted, it is no longer processed in any way that could identify a respondent.
Troubleshooting
I can't access the Settings > Delete respondents tab
To delete responses, you must be the organization owner or the workspace admin. You can ask the account owner to grant you admin permissions.
Best practices
Create automations and workflows to delete customer data using the API.
Use the Data Export API to retrieve and delete user data across all services for GDPR compliance and data privacy requirements.
Learn more here.
Learn more in our Legal & Security section
If you'd like to learn about what makes Survicate a GDPR-compliant product and how we ensure application security, please read more articles in this section.
Delete a single response
If you'd like to remove someone's answer to just one of your surveys instead of all of their responses, follow this article.
📞 If you have any questions about deleting responses - feel free to reach out to our team via chat or email: support@survicate.com