With the Target and Launch tabs of the Feedback Button, you can:
decide on which subpages of your website it should appear;
define specific URLs that should not show the Feedback Button;
enable and disable the Feedback Button from your website whenever you wish.
This article shows how to target and launch your Feedback Button. To learn how to create one, please navigate to the previous section.
Step 1. Trigger the Feedback Button
1. From the main dashboard of Survicate, click Create new survey, choose Website or in-product surveys and pick the Feedback Button from the Format tab.
2. Go to the Target tab to choose the pages where your Feedback Button should be launched.
3. Pick Only certain pages to select where you'd like to show your Feedback Button. You can choose to exclude specific URLs with the Don't show the survey on the following pages option.
💡 Click on +Add more pages to add multiple URLs.
You can select All pages if you wish to show the button on all pages where your tracking code is installed.
By setting up the moments your visitors will see the Feedback Button, you can ensure that you reach your customers only at the most relevant point of their visitor journey.
The available options are:
Step 2. Create an Audience
In the Audience tab, you can create user segments based on various parameters like the number of visits, visit source, language, attributes, and many more. Include filters you'd like to segment your audience.
This way, you can decide who should see the Feedback Button on your website.
Step 3. Set up the Frequency
Under the Frequency tab, you can pick the frequency with which you'd like to show your survey.
You can set up different behaviors based on user interaction with your survey.
Survey frequency if you run multiple surveys on your website: You can set a number of days / weeks / months / years that should pass after we’ve shown any website survey to a respondent before we show the Feedback Button to this person.
💡 You can also set up the web survey throttling for the whole workspace in Surveys settings -> Web surveys -> Survey throttling, which will determine the time frame between showing website surveys from your workspace to website visitors.
This will also apply to all new Website surveys and the Feedback Button in your Survicate workspace. Whereas the setting on the survey/Button level (in the Target > Frequency tab) can override this global setting.
📌 Some of the above-mentioned features are available on some of our plans.
Step 4. Launch or pause the Feedback Button
1. To get the Feedback Button to show up on your website, ensure you've installed your tracking code.
2. Go to the Launch tab and click on Start now, or decide on a start date.
3. If you are running research for a specific number of visitors only, you can set a response limit for your Button.
❗️ Limits of responses within a period are counted on a calendar basis - calendar day, week, month, year.
❗️If you would like to reactivate it earlier, you need to increase the Limit of responses within a period and enable the survey after that. If you don't enable a survey, it will not be activated automatically when the Limit of responses within a period is increased, you need to enable it on your own.
If you don't want any limits, just toggle it off.
Alternatively, you can stop your Feedback Button at a certain date. We will stop your survey on this day at 23:59:59 GMT.
📞 If you have any questions about targeting and launching the Feedback Button - feel free to reach out to our team via chat or email: support@survicate.com.