When you are signing up to Survicate, it may happen that you or your teammates create a new organization within Survicate instead of joining the account they were invited to. As a result, they will not be able to see the surveys created by your colleagues, and your company will have multiple organization accounts instead of having all the users within one company's account.
🚀 Read on to learn how to fix it.
1. Make sure the teammate is on the users list by navigating to Settings ➡️ Teammates.
2. If they are not, click the Invite button.
3. Fill out all the needed fields.
If you're not an owner, and your company has multiple workspaces, please remember to choose the right workspace that teammates should belong to at this stage.
4. The new user will receive the email invitation, where they'll need to click Join Survicate to be added as a new teammate within an existing organization.
You can find more information on adding and managing users in this article.
It's possible that the invited person has created another Survicate account as well as joined your organization.
In this case, your colleague should be able to switch organizations by clicking on their profile picture at the bottom of the screen and selecting a desired workspace:
📞 If you have any questions or need help with your survey, feel free to reach out to our team at support@survicate.com or strike up a chat conversation!