Targeting based on visitor frequency will let you target your survey depending on the number of times a visitor has visited your website or in-product. You can include or exclude your visitors based on their number of visits and show your survey only to a group of visitors for a personal website experience.

Common use cases include:

  • survey new visitors,

  • run some surveys only for your loyal customers,

  • survey your returning visitors.

Table of content:

Set up targeting based on visit frequency

1. Head on to Edit > Target > Audience

2. Create a New Audience, then pick Visit Frequency under the Add Filter button:

3. Here, pick whether you'd like to include or exclude the users with a specific visit count:

4. Pick the number of visits your visitor had, and click Create Audience:

πŸ’‘ You can also add more filters to a specific audience by clicking Add Filter.

❗️Remember! You have to enable the audience to display the survey properly!

πŸ“Œ If you have two or more audiences enabled, we trigger the surveys to all enabled audiences.

Best practices

Define other filters in your Audience

Show the survey to users from a chosen visit source, visitors speaking a particular language, or using a mobile or desktop device. Learn how to achieve this here.

Set up your website survey's Triggers

From your Survicate Panel, you can choose on which device you want to display the survey and who and how often you will see it and decide on what URLs and when they should appear.

Run multilingual surveys

Try our automatic translations feature to show your respondent's surveys adjusted to their browser language and increase the response rate.

πŸ“ž If you have any questions or need assistance - feel free to reach out to our team via chat or email:

Did this answer your question?