With Google Reviews connected to Research Hub, your customer reviews are automatically imported into Survicate and put to work. They're categorized into Insights and used as a source for AI-generated reports — so you're not just collecting reviews, you're turning them into evidence your teams can act on.

Step 1. Navigate to the Hub in your Survicate Panel and click on Data Sources.

Step 2. In the Integrations tab, find Google Reviews on the list of sources and click the Connect button. Then, in the upper right corner, click Connect again.

A pop-up window will appear for you to log in to your Google account. If you don't see the pop-up window, you may need to allow pop-ups in your browser - please look for the settings in your browser URL bar, or use instructions for Chrome, Firefox, Opera, Edge, or Safari.

Step 3. After connecting the integration, enable the automatic synchronization of Google reviews to Research Hub. You can choose whether you want to import all reviews or just those from specific locations. Select one of the options and click Save.

You can decide whether to collect reviews from the moment of connection or to import past reviews as well. Select a time frame for importing past reviews and click Import.

Now that you have synced Google reviews to Research Hub, they can be used in your Reports. Once you create a Report, the reviews can be used to draw conclusions and identify your application's strengths and pain points. The detailed scheme of your report, and its main topics, depend on your project description, provided in the process of creating the project. Once you create a Report, you'll see four tabs:

The report is the main part of the project, as it's created based on the information and criteria you provided while adding a new project. Below, you can see an excerpt of an exemplary project:

You can verify the sources for all the report's conclusions by clicking the purple annotations. Then, the source will be shown on the right side of the screen:

All data you decide to send to the Research Hub from various sources will be presented as pieces of feedback for you to analyze:

In the Dashboard tab, you can create custom charts and dashboards within your Research Project. These charts and dashboards are specific to the feedback and analysis of particular research projects. Click +Add Chart to create your first widget. In the creation view, you can choose the chart type, specify the dates you want to include, and add a breakdown to your data.

Once you create your first widget, you can add more via the +Add Chart button in the upper right-hand corner of the screen:

The Research Assistant can answer your question based on data from various sources that you synced to the Research Hub and used in this Research project.

If you add more data to your project and want to include it in the report, click Regenerate. Please note that a report has to be approved for the Regenerate button to appear:

In the Setup tab of your Research Project, you can update the project's name, type, sources, description, and more. Please note that making these changes may regenerate the Report and Insights.