The Front integration allows you to synchronize your conversations to Survicate effortlessly, to analyze topics discussed in customer conversations, along feedback from many other sources.

Read on to learn how you can transfer your conversations from Front to Research Hub! 🚀

Step 1. Navigate to Hub in your Survicate Panel ➡️ Data Sources ➡️ Integration ➡️ Front ➡️ Connect.

Step 2. Click Connect in the top-right corner of the next page.

Step 3. A pop-up window will appear for you to log in to your Front account. If you don't see the pop-up window, you may need to allow pop-ups in your browser - please look for the settings in your browser URL bar, or use instructions for Chrome, Firefox, Opera, Edge, or Safari.

Step 5. After connecting the integration, as the next step you'll be able to start the automatic synchronization of chat transcripts from Front to Insights Hub.

You can choose whether you want to sync all conversations or just those tagged with chosen tags, or from select inboxes.

💡 You can choose more than one tag or inbox.

Select your preferred options and click Save.

Next, you'll be able to decide whether we should import past chat transcripts as well, or only new ones, after the connection. Just select a time frame for importing past chats and click Import, or Don't import to skip past conversations.

🚀 Now that the integration is connected, you'll see each Front conversation imported as a piece of feedback, along with information such as Sentiment, Topics it's assigned to, Agent name, Customer name, date of the interaction, and other Front attributes:

Now that you have synced App Store reviews to Research Hub, they can be used in your Reports. Once you create a Report, the reviews can be used to draw conclusions and identify your application's strengths and pain points. The detailed scheme of your report, and its main topics, depend on your project description, provided in the process of creating the project. Once you create a Report, you'll see four tabs:

The report is the main part of the project, as it's created based on the information and criteria you provided while adding a new project. Below, you can see an excerpt of an exemplary project created solely based on Front data:

You can verify the sources for all the report's conclusions by clicking the purple annotations. Then, the source will be shown on the right side of the screen:

All data you decide to send to the Research Hub from various sources will be presented as pieces of feedback for you to analyze:

In the Dashboard tab, you can create custom charts and dashboards within your Research Project. These charts and dashboards are specific to the feedback and analysis of particular research projects. Click +Add Chart to create your first widget. In the creation view, you can choose the chart type, specify the dates you want to include, and add a breakdown to your data.

Once you create your first widget, you can add more via the +Add Chart button in the upper right-hand corner of the screen:

The Research Assistant can answer your question based on data from various sources that you synced to the Research Hub and used in this Research project.

If you add more data to your project and want to include it in the report, click Regenerate. Please note that a report has to be approved for the Regenerate button to appear:

In the Setup tab of your Research Project, you can update the project's name, type, sources, description, and more. Please note that making these changes may regenerate the Report and Insights.