Survey logic makes creating various paths for respondents easy by skipping specific questions based on previous responses. You can design the survey experience by adding a customized question flow and segmenting users based on their feedback.

In this article, you'll learn how to set up survey logic in Mobile and Intercom Messenger surveys.

If you'd like to see how survey logic can be implemented in Email or Shareable link and in Website or in-product surveys, visit this section of our Help Center.

Table of Contents:

  1. Add your questions and arrange their order

  2. Set up the logic flow

  3. Best Practices

Step 1. Add your questions and arrange their order

Start with creating your survey. To properly set up the logic, you must add all questions you want to include in your survey before moving to the next steps.

Click Add new question and choose the question type from the list.

You can change the order of questions by clicking on a question and dragging it into the desired place.

You can insert a question directly to a specific spot in the survey by clicking the purple ➕ button between the questions.

Step 2. Set up the logic flow

Once you've added your questions, click on the first question you want to follow up with different options. Move to the Logic tab and choose which step should be displayed when the respondent selects one of the answer options.

1. In Mobile and Intercom Messenger surveys, you can set up the below logic for certain question types and select the answer option, after which a respondent will be taken to a different follow-up question than the default.

  • Single choice - If answer is - here you can decide to apply logic if a respondent selects one of the possible answer choices.

  • Multiple choice - If answer has any value - here the logic will be applied regardless of the respondent's answer.

  • Text answer - If answer has any value - here the logic will be applied regardless of the respondent's answer.

  • NPS - If answer is between - here you can select if the logic should work for Detractors, Passives, or Promoters.

  • Date - If answer has any value - here the logic will be applied regardless of the respondent's answer.

💡 For all these question types, as the following step, you can select which follow-up question the respondents should see next.

📌 If you want the respondent to finish a survey after a particular answer, choose to Finish the survey as the Next step.

2. In Mobile surveys, you can set up the below logic for certain question types and select the answer option, after which a respondent will be taken to a different follow-up question than the default.

  • Smiley scale - If answer is - here you can decide to apply logic if a respondent selects one of the possible answer choices.

  • Contact form - If answer has any value - here the logic will be applied regardless of the respondent's answer.

💡 For all these question types, as the following step, you can select which follow-up question the respondents should see next.

📌 If you want the respondent to finish a survey after a particular answer, choose to Finish the survey as the Next step.

3. In Intercom Messenger surveys, you can set up the below logic for certain question types and select the answer option, after which a respondent will be taken to a different follow-up question than the default.

  • Dropdown - If answer is - here you can decide to apply logic if a respondent selects one of the possible answer choices.

💡 As the following step, you can select which follow-up question the respondents should see next.

📌 If you want the respondent to finish a survey after a particular answer, choose to Finish the survey as the Next step.

Set up the survey logic separately for each question, as they will follow each other in the default order. You can test the logic flow on the right panel in the preview.

Best practices


Use the templates library to speed up the process of survey creation

You can check out our templates library and use one of the prepared surveys. It's possible to modify the design and delete/add questions.

Engage your respondents by redirecting them to external URLs or your Social Media pages
Add a CTA screen to increase engagement on your pages, or ask the Promoters to leave a review!

📞 If you have any questions or need help setting question logic, please contact our team at support@survicate.com or initiate a chat conversation.

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