Survey logic makes creating various paths for respondents easy by skipping specific questions based on previous responses. You can design the survey experience by adding a customized question flow and segmenting users based on their feedback.
In this article, you'll learn how to set up survey logic in Intercom Messenger surveys.
If you'd like to see how survey logic can be implemented in Email or Shareable link, Mobile app, and Website or in-product surveys, visit this section of our Help Center.
Step 1. Add your questions and arrange their order
Start with creating your survey. To properly set up the logic, you must add all questions you want to include in your survey before moving to the next steps.
Step 2. Set up the logic flow
Once you've added your questions, you can add Logic to each question which should direct respondents to different follow-up options.
Logic in Intercom Messenger surveys
In Intercom Messenger surveys, you can set up the below logic for certain question types and select the answer option, after which a respondent will be taken to a different follow-up question than the default.
Single choice - If answer is - here you can decide to apply logic if a respondent selects one of the possible answer choices.
Multiple choice - If answer has any value - here the logic will be applied regardless of the respondent's answer.
Text answer - If answer has any value - here the logic will be applied regardless of the respondent's answer.
NPS - If answer is between - here you can select if the logic should work for Detractors, Passives, or Promoters.
Date - If answer has any value - here the logic will be applied regardless of the respondent's answer.
💡 For all these question types, in the following step, please select which follow-up question the respondents should see next:
📌 If you want the respondent to finish a survey after a particular answer, choose to Finish the survey as the Next step.
Dropdown - If answer is - here you can decide to apply logic if a respondent selects one of the possible answer choices.
💡 In the following step, you can select which follow-up question the respondents should see next:
📌 If you want the respondent to finish a survey after a particular answer, choose to Finish the survey as the Next step.
If you don't set up Logic in the survey's questions, they will follow each other in the default order. You can test the logic flow on the right panel in the preview.
Troubleshooting
I can't see the Logic tab in my question
Make sure you are not looking at the last question of your survey. There has to be at least one following question to see the Logic tab and set up the logic for this question.
Best practices
Use the templates library to speed up the process of survey creation
You can check out our templates library and use one of the prepared surveys. It's possible to modify the design and delete/add questions.
Engage your respondents by redirecting them to external URLs or your Social Media pages
Add a CTA screen to increase engagement on your pages, or ask the Promoters to leave a review!
📞 If you have any questions or need help setting question logic, please contact our team at support@survicate.com or initiate a chat conversation.
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.