Survey logic makes creating various paths for respondents easy by skipping specific questions based on previous responses.
You can design the survey experience by adding a customized question flow and segmenting users based on their feedback.
In this article, you'll learn how to set up Survey logic in a multiple-answer selection. If you want to set it up for different question types, visit one of the links below:
💡This feature is available for Email or Shareable link, Website or in-product, and Mobile surveys (starting from the SDK version 3.0.0).
If you want to learn how logic works for Intercom Messenger and Mobile app surveys, check the dedicated guide.
How to add logic
Step 1. Once you've started creating your survey and added a multiple-answer selection, as well as the other survey questions, head over to the Logic tab of the question and click on + Add new logic.
In Mobile surveys, please go to Settings ➡️ Survey Experience and enable the Enhanced survey logic toggle to be able to set up Logic as described in this article:
Otherwise, by default, the Mobile survey will continue to have basic Logic settings available.
Step 2. Here, you'll see the If answer condition, letting you decide when to apply logic.
You can choose to apply logic if the response is exactly, includes any of the following, includes all of the following, doesn't include any of the following, or when it has any value.
💡Let's take a look at what the above possibilities mean:
is exactly - if you select Answer 1, Answer 3 and Answer 4 here, this logic will work for respondents who select all of the answer choices - Answer 1, Answer 3 and Answer 4.
This condition will not work if a respondent selects another one of the possible answers in addition to Answer 1, Answer 3 and Answer 4.
includes any of the following - if you select Answer 1, Answer 3 and Answer 4 here, this logic will work for respondents who select any of the answer choices - Answer 1, Answer 3 or Answer 4.
This condition will also work if a respondent selects another one of the possible answers in addition to Answer 1, Answer 3 or Answer 4.
includes all of the following - if you select Answer 1, Answer 3 and Answer 4 here, this logic will work for respondents who select all of the answer choices - Answer 1, Answer 3 and Answer 4.
This condition will also work if a respondent selects another one of the possible answers in addition to Answer 1, Answer 3 and Answer 4.
doesn't include any of the following - if you select Answer 1, Answer 3 and Answer 4 here, this logic will work for respondents whose answer choice will lack all of these answers.
has any value - this logic will work regardless of what answer the respondent chooses.
Step 3. For this example, let's choose includes all of the following.
Choose the desired option(s) simply by clicking on the answer choices.
📌 Any answer option not selected in the If answer condition will direct the respondents to the next question.
Step 4. Now, you can decide what question the respondent should see next.
In the then option, choose the next step, whether it's another question or the end of the survey.
It's not possible to use Survey logic to direct the respondent to a previous question. To select the next step in the survey's path, it needs to be placed after the question in which you're currently setting up logic.
Step 5. You successfully added a new logic to your survey 🚀.
If you'd like to add another one to the same question, click on + Add new logic again and repeat the above steps.
If you changed your mind and would rather delete the logic, simply click on the ⊖ button.
Please note that if there is a conflict in your multiple logic settings, the survey behavior will be determined by the first true logic condition.
❗️Also, if you delete a question that is used in any logic settings in a survey, all the settings where it was used will be removed because they become invalid.
The same applies to the situation when you move a question above some other questions that have it in their logic settings - the logic becomes invalid and that's why we remove all logic settings that included the re-ordered question.
📌 Please remember that if you enable Enhanced Logic in your Mobile surveys, the survey will only appear in your mobile application if the SDK version you're using is not older than 3.0.0.
Troubleshooting
I can't see the Logic tab in my question
Make sure you are not looking at the last question of your survey. There has to be at least one following question to see the Logic tab and set up the logic for this question.
Best practices
Set up survey logic separately for each question in your survey
Without survey logic, the questions will be shown one after the other.
You can test the logic flow on the right side of the Create tab in the preview.
Wondering how the results to your single-choice questions will be displayed?
Check out this article to learn how we count multiple choice question responses.
Decide how many answers can be selected in a multiple answer question
Learn how to limit the number of answers in a multiple-choice question by setting the minimum and the maximum number of responses.
Include respondent attributes in the survey questions for a better survey experience
Find out here how to make your surveys more respondent-friendly by customizing them with personal information.
📞 If you have any questions or need help setting question logic, please contact our team at support@survicate.com or initiate a chat conversation!
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