E-mail reports contain an overall summary of the answers your survey has received in a certain period of time, as well as a sample of the answers to the text questions.

With e-mail reports, you can:

  • track the overall sentiment of your respondents' survey answers;

  • let your colleagues know what your clients think of your product, by making them the recipients of the survey's reports;

  • stay up-to-date with challenges your customers are experiencing;

  • be able to act fast on the feedback from your respondents.

This feature is available for all of our survey types!

In this article, you'll learn how to receive daily, weekly or monthly sum-ups of all responses collected in this period of time. If you want to receive an e-mail notification every time a new answer is submitted, read about e-mail notifications.

πŸ”§ By default, weekly e-mail reports are enabled for each new survey you create and they're sent to the survey's creator. If you don't want to receive them or want to change who and how often get them, you can update your settings anytime!

Table of contents:

  1. Enable and configure the e-mail reports

  2. Disable e-mail reports or exclude recipients

  3. Troubleshooting

  4. Best practices

Enable and configure the e-mail reports

You may enable daily, weekly, or monthly survey reports which we will deliver to your inbox. They will look like this:

1. To enable them, go to the Analyze > E-mail reports tab and click on the Enable e-mail reports toggle.

2. Choose if you want to receive your reports daily, weekly, or monthly.

Monthly and Weekly reports are sent after a month or a week counting from the day the reports were enabled.

Daily reports are sent every 24 hours, counting from the moment you enable them. They include the reports from the past 24 hours.

3. Enter the e-mail address to which we should send the reports. You can also enable reports for multiple e-mail addresses by clicking on Add new e-mail.

❗️ Don’t forget to save your settings!

Disable e-mail reports or exclude recipients

  • If you want us to stop sending e-mail reports from a certain survey disable the Enable e-mail reports toggle. You can always decide to switch it back on.

  • If you want to exclude one of the recipients from being sent e-mail reports, simply click on the ❌ sign next to their e-mail address:

Troubleshooting

I don't see the e-mail reports in my inbox

Please check your SPAM folder and make sure the required time period since the e-mail reports were enabled has already passed.

I can't enable Daily reports for one recipient and Weekly or Monthly reports for someone else

It's currently impossible to enable different frequency settings for different recipients for one survey. If you'd like to see such a feature in Survicate, please talk to us in chat about your use case.

Best practices

Enable Slack integration

If you want to make sure your whole team can see survey responses without having to check their inboxes, connect our native Slack integration to be notified about new survey submissions in a chosen Slack channel.

Enable E-mail Notifications

If you'd like to receive e-mails upon each survey response, feel free to enable our E-mail Notifications integration. Here, you can decide on the content and the recipients of those e-mails.

πŸ“ž If you have any questions about setting up E-mail reports - feel free to reach out to our team via chat or e-mail: support@survicate.com

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