Transcriptions as Research Hub source, allow you to import audio and video files from your device. Research Hub transcribes the file and extracts insights. You can store and analyze the insights along with feedback from other sources.
The Research Hub not only saves you time and the need to manually go through every call or interview, but also lets you know what issues or subjects customers talk about.
The feature allows you to upload files in any language!
📌 Depending on your subscription plan, transcription length limits apply.
Read on to learn how you can have your files transcribed to Research Hub! 🚀
Upload a video or audio file to Research Hub
Step 1. Navigate to Hub in your Survicate Panel. If you haven't added any data to the Hub yet, click on Data source ➡️ Transcripts ➡️ Transcribe recording.
Step 2. Upload or drag & drop an audio or video file from your device.
📌 We support formats are .mpa, .mpeg, .mp4, .wave, .wav, .ogg. The maximum size of the uploaded file can be 2GB.
Step 3. After the file is uploaded, you'll be asked to select the language of the audio or video and click Start transcription:
When you upload a transcript, Research Hub processes it and generates a report.
You can click any highlight to view the full transcript it came from:
Using Research Hub
Now that you have uploaded a file to Research Hub, you can use this feedback as a source in any Project. Research Hub's AI will analyze it alongside feedback from your other connected sources to:
surface key themes and trends across your feedback;
identify issues and concerns reported by customers;
generate a ready-to-review report summarizing findings and conclusions.
Run a Project
To put this feedback to work, start a Project. Give it a research question, select this file as one of your sources, and click New Research Project.
A Research Project is a focused analysis built around a specific research question. You define the question, choose which feedback sources to include, and run the analysis on your terms.
The report summarizes the key themes from your feedback, with each conclusion linked directly to the source quote it came from.
💡 You can select multiple sources for a single Project - combine your uploaded transcription with surveys, support tickets, call transcripts, and more for a fuller picture.
Add more feedback
At any point, click Data to connect another source. If you haven't uploaded a transcription or files before, navigate to the Research Hub ➡️ Data Source to upload new data, which you can use in your running research.
Check out this section of our Help Center to read more about feedback sources available in Research Hub.
Ask Research Assistant
Research Hub comes with a Research Assistant that can answer questions about your feedback directly. Open it inside a Project and it will already know your research goals and the sources you've selected - no need to explain the context each time.
Ask it to surface themes from your uploaded feedback, compare it with other sources, or dig into a specific finding from your report.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.