Transcriptions, as a Research Hub source, allow you to import audio and video files from your device. Research Hub transcribes the file and extracts insights. You can store and analyze the insights along with feedback from other sources.
The Research Hub not only saves you time and the need to manually go through every call or interview, but also lets you know what issues or subjects customers talk about.
The feature allows you to upload files in any language!
📌 Depending on your subscription plan, transcription length limits apply.
Read on to learn how you can have your files transcribed to Research Hub! 🚀
Upload a video or audio file to Research Hub
Step 1. Navigate to the Hub in your Survicate Panel, click Data sources at the bottom of the Research Hub sidebar, and go to Transcripts:
Step 2. Click Transcribe recording, then upload or drag & drop an audio or video file from your device:
📌 Supported formats are .mpa, .mpeg, .mp4, .wave, .wav, .ogg. The maximum size of the uploaded file can be 2GB.
Step 3. After the file is uploaded, you'll be asked to select the language of the audio or video and click Start transcription:
The uploaded file will be transcribed in a matter of seconds. After a moment, you will see the transcription added to your Research Hub as a piece of feedback.
Open this piece of feedback to see the insights we automatically extracted from the file. In the transcript view, you can:
read the whole transcript, divided into speakers,
listen to the recording or watch the video, while the highlighted text follows the conversation,
click any fragment of the text to jump to that moment in the recording,
search inside the transcript,
name speakers and rename the transcription file.
💡 Watching the video is especially useful when the interviewee shares their screen to explain something.
Using Research Hub
Now that you have uploaded a file to Research Hub, you can use this feedback as a source in any Project. Research Hub's AI will analyze it alongside feedback from your other connected sources to:
surface key themes and trends across your feedback;
identify issues and concerns reported by customers;
generate a ready-to-review report summarizing findings and conclusions.
Run a Project
To put this feedback to work, create a Research Project. In the Hub, click + New research project and go through the steps: choose the Project type (One-Time Analysis or Continuous Monitoring), set the Data scope to Selected feedback, and pick the Time period. In Source filters, go to the Transcripts tab and select this transcription. Then add optional Data filters, describe your project's goal in Description, and click Run Research.
A Research Project is a focused analysis built around a specific research question. You define the question, choose which feedback sources to include, and run the analysis on your terms.
The report summarizes the key themes from your feedback, with each conclusion linked directly to the source quote it came from.
💡 You can select multiple sources for a single Project - combine your uploaded transcription with surveys, support tickets, call transcripts, and more for a fuller picture.
Add more feedback
At any point, click Data to connect another source. If you haven't uploaded a transcription or files before, navigate to the Hub ➡️ Data sources to upload new data, which you can use in your running research.
Check out this section of our Help Center to read more about feedback sources available in Research Hub.
If you add more data to your project and want to include it in the report, click Regenerate. The report has to be approved for the Regenerate button to appear.
Regenerating erases your existing report, including any edits, and replaces it with a new version, so you'll be asked to confirm first:
Charts
In the Charts tab, you can create custom charts and dashboards within your Research Project. These charts and dashboards are specific to the feedback and analysis of particular research projects. Click + Add chart to create your first chart. In the creation view, you can choose the chart type, specify the dates you want to include, and add a breakdown to your data. Then click Save widget.
Once you create your first widget, you can add more via the + Add chart button in the upper right-hand corner of the screen:
💡 Column and stacked column charts show trends over time. If you want to analyze totals, use a bar or pie chart. All charts show both numbers and percentages.
You can also add any chart to your report by typing / in the report.
❗ Charts are based on tracked Insights. If your project doesn't have any yet, Track the Insights you want to follow first.
Research Agent
The Research Agent can answer your question based on data from various sources that you used in this Research project.
It can also help with Survicate-related product questions!
To open the Agent, click on Ask Agent in the bottom right corner of your research project in the Hub:
💡 You can select a fragment of the report, and the Agent will focus on this given fragment to answer your question in context.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.