This article will guide you through enabling Two-factor authentication on your profile. Two-factor authentication (2FA) adds a layer of security to your account and protects it against unauthorized access if your password is stolen.

After you set up two-factor authentication, you'll sign in to your account in two steps using your password and Google Authenticator code.

Table of content:

  1. Turn on Two-Factor authentication

  2. How to disable 2FA on my profile

  3. I have lost access to my authenticator app, what can I do?

  4. Best Practices

Turn on Two-Factor authentication

1. Log in to your Survicate account, head on to Profile&password, and under Account security, click "Set up Two Factor Authentication"

2. Download the Google Authenticator app on your mobile device (It's a recommended way, but you can try other authenticators).

3. Open your authenticator app, and scan the QR code on the screen. Upon scanning the code, your authenticator app will provide you with a one-time code. Enter the code to Survicate and click Validate.

4. After you have Validated the code, we will provide you with a recovery code.

❗❗ Please save this recovery code to a safe location in case you lose access to your authenticator app - recovery code is the only way to gain back access to your Survicate profile.

After saving your code, click Enable.

5. Upon a login attempt to your profile, we will ask you to provide the authenticator code before logging in. Your account is two times secure! 🛡️

How to disable 2FA on my profile

If you are logged in to your profile, you can disable 2FA anytime from Profile&password > Disable Two Factor Authentication.

I have lost access to my authenticator app, what can I do?

If you have lost access to your authenticator app, please head on to the signing page and enter your credentials: https://panel.survicate.com/#/signin.

On the second step, where you are asked for the authentication code, click enter a recovery code.

And paste in the recovery code here, and then you can disable 2FA.

Best Practices

Adjust permissions of existing users

Learn more about users' permissions, so you can separate teams and customize which data can be accessed by each of them.

Set up Single Sign-On configuration

Control access to your organization account and protect data thanks to enabling SSO configuration.

📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com

Did this answer your question?