Two-factor authentication (2FA) adds an additional layer of security to your account and protects it against unauthorized access, in case your password is stolen. Therefore we highly recommend enabling two-factor authentication.

After you set up two-factor authentication, you’ll sign in to your account in two steps using:

  • Your email and your password

  • Google Authenticator code (installed on your mobile phone)

Turn on Two-Factor authentication

1. Log in to your Survicate account, head on to Profile&password, and under account security click "Set up Two Factor Authentication"

2. Download the Google Authenticator app on your mobile device. (You can use any other authenticator)

3. Open your authenticator app, and scan the QR code on the screen. Upon scanning the code, your authenticator app will provide you with a one-time code. Enter the code to Survicate and click Validate

4. After you have Validated the code, we will provide you with a recovery code.

❗❗ Please save this recovery code to a safe location, in case you lose access to your authenticator app - recovery code is the only way to gain back access to your Survicate profile.

After saving your code, click Enable.

5. Now, upon a login attempt to your profile, we will ask you to provide the authenticator code before logging you in. Your account is two times secure! 🛡️

How to disable 2FA on my profile

If you are logged in to your profile, you can disable 2FA anytime from Profile&password > Disable Two Factor Authentication

I have lost access to my authenticator app, what can I do?

If you have lost access to your authenticator app, please head on to the signing page and enter your credentials: https://panel.survicate.com/#/signin

On the second step, where you are asked with the authentication code, click "enter a recovery code"

And paste in the recovery code here, then you will be able to disable 2FA.

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