This article will guide you through modifying your active subscription - you'll learn how to upgrade, downgrade, or cancel the subscription with Survicate.
Upgrade subscription
If you decide to purchase one of our plans, go to Settings > Subscription, and click the Upgrade subscription button:
On the next screen, you can choose your desired plan:
Modify subscription
If you decide to change your plan, go to Settings > Subscription, and click the Modify subscription button:
Select your desired plan and change your subscription on the next screen.
🔎 If you are a Scale or Enterprise customer and want to modify your subscription, please contact us at support@survicate.com or your Success Manager.
🔎 If you have more than one workspace, and want to modify your subscription, please contact us at support@survicate.com to discuss the best plan that fits your new needs.
How do I cancel my subscription?
To cancel your subscription, navigate to Settings > Subscription and click the Cancel subscription link.
A window asking you for a cancellation reason will be displayed. Please fill it out. We'd love to hear your thoughts and improve through your feedback.
You will see the information on when the subscription terminates. You will move to the Free account when your current billing period ends.
While canceling the paid subscription, all your surveys will be archived, and stop collecting responses. Integrations will also become unavailable. On the Free account, you can then unarchive surveys with up to 100 responses and collect up to 25 responses per month.
❗ If you are a Scale or Enterprise customer and want to cancel your subscription - please get in touch with us at support@survicate.com or your Success Manager.
What happens when I upgrade or downgrade my subscription?
Upgrading your subscription
When you upgrade your subscription during the current billing period, you will only pay the price difference for those days with a higher plan. Starting from the new billing period, you will pay the full price of a higher plan. It's important to note here that upgrading the subscription doesn't change your billing cycle. For example, if your first subscription cycle has started on the 1st of January, and you upgrade to the higher plan on January 10th, the next time your subscription will renew on the 1st day of the month, in this case - on the 1st of February.
Downgrading your subscription
Once you decide to downgrade your subscription, the downgrade will be effective at the end of your billing period. Until then, you'll keep your current plan.
✨ Learn more about Survicate pricing, available features, and add-ons here.
📞 If you are experiencing any issues while modifying or canceling your subscription, contact us at support@survicate.com or strike up a chat conversation.