This feature lets you insert respondents' answers or their data into survey questions. It's not possible to use recalled data in answer choices. Once you learn how to use this feature, you will be able to:

  • automatically use one of the provided answers in follow up questions;

  • show the respondent all of his answers from a particular survey on the thank you screen;

  • use one of the users' attributes in survey questions.

Table of content:

  1. Recalling previous answers

  2. Recalling respondents' information

  3. Troubleshooting

  4. Best Practices

Recalling previous answers

1. Start with creating your survey. Click Add new question and choose the question type from the list. Please note that the smiley scale, matrix questions and contact form are not supported by this feature, which means you won't be able to use answers from those in the next questions.

2. Type @ in the question box and choose the question number you want to use.

❗️Please note that we can use only answers from the previous questions. If you choose to recall the answer from question #3 in question #2 - we will display a fallback or leave the space blank.

3. To add fallback text, click on the inserted formula and type in text that will be displayed in cases when there's no data available to recall.

Recalling respondents' information

If you want to use respondents' attributes, you can choose one of them from the list. Please note that it's only possible to recall attributes that have been passed from your website to Survicate with an adjusted tracking code.


Attributes piping in the link or in-product surveys


You can use attributes piping as an alternative for the build-in recalling feature. Piping can also be used in the introduction text and is supported by email, links and in-product surveys.

With attributes piping, you can use your respondent information in questions or welcome/thank you screens. We can make name, email, country, company etc., automatically appear in the survey question by modifying the survey link.


Attributes piping requires pasting customized the formula to the question box. Please contact our support team after creating your survey so we can set it up for you.

📌 This feature is available in some of the paid plans. Visit our pricing page for more information.


Troubleshooting

My answer or attributes are not visible in the first question of my embedded email
Data is automatically added to the survey once the respondent opens the survey in the browser tab. This feature is not supported in embedded emails. If you need answers or attributes piping, please use a direct link in an email message or do not use formulas in the first question embedded in the message.


Best Practices

Create your first email, in-product, mobile or Intercom survey

Once you decide which questions you'd like to ask, you can move on to creating your first survey. It's effortless, and you will be able to launch it to your respondents in several minutes!

Use survey skip logic for a more personalised experience

Set up the logic settings to ask detailed follow-up questions and collect more valuable feedback.


📞 Reach out to us at support@survicate.com or start a chat conversation in the bottom right-hand corner when you're in the Survicate panel to learn more about this feature or ask us for help!

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