This article will guide you through changing the organization's ownership and name.
❗ Please note that to change the organization name, ownership, or timezone, you need to be the owner of the organization.
Change the organization's owner
Step 1. To change the organization's owner, go to Settings ➡️ General, then next to Organization owner, click Transfer ownership:
Step 2. In the pop-up window, you can select the new owner. You can choose only an existing teammate in your organization.
If you want to transfer ownership to someone who doesn't have an account, you need to send an invitation in order to add a new teammate to your organization.
Step 3. You will need to confirm you're authorized to transfer account ownership by entering the code we sent to your email address.
❗️ After changing the organization owner, you can also modify the Billing email in the Billing tab, so that invoices and other subscription-related emails are sent to the correct address.
Change the organization's name
Step 1. To change the organization name, go to Settings ➡️ General, and next to Organization name, click Edit:
Step 2. In the pop-up window, insert your new organization:
Step 3. Confirm the change by clicking Update.
Change the organization's timezone
The timezone setting affects the timezone used to display response timestamps in the analysis of your surveys. By default, we show responses in the UTC timezone, but you can change it via this setting.
Step 1. To change the organization's timezone, go to Settings ➡️ General, and next to Organization timezone, click Edit:
Step 2. Choose your timezone from the dropdown list:
Step 3. Confirm the change by clicking Update.
Best Practices
Manage your teammate's permissions
Learn more about adding, removing teammates, and adjusting their permissions.
Manage your subscription directly from the user interface
Upgrade, cancel, or modify your subscription directly from your dashboard.
📞 If you are experiencing issues while transferring ownership or changing your organization's name, contact us at support@survicate.com or initiate a chat conversation.