This article will guide you through changing the organization's ownership, name, and timezone.
❗ Please note that to change the organization name, ownership, or timezone, you need to be the owner of the organization.
Change the organization's owner
Step 1. To change the organization's owner, go to Settings ➡️ General, then next to Organization owner, click Transfer ownership:
Step 2. In the pop-up window, you can select the new owner. You can choose only an existing teammate in your organization.
If you want to transfer ownership to someone who doesn't have an account, you need to send an invitation in order to add a new teammate to your organization.
Step 3. You will need to confirm you're authorized to transfer account ownership by entering the code we sent to your email address.
❗️ After changing the organization owner, you can also modify the Billing email in Settings ➡️ Billing, so that invoices and other subscription-related emails are sent to the correct address.
Change the organization's name
Step 1. To change the organization name, go to Settings ➡️ General, and next to Organization name, click Change:
Step 2. In the pop-up window, enter your new organization name:
Step 3. Confirm the change by clicking Update.
Change the organization's timezone
By default, the organization timezone is UTC. It's used in Analysis for everyone in your organization:
Response timestamps are shown in this timezone.
Date ranges in the Analyze tab follow this timezone, so everyone who opens a report sees the same results for the same range, whatever timezone their own browser uses.
💡 For example, a Dec 1–31 date range now shows the same first response for everyone. Before, date ranges followed each viewer's browser timezone, so the same filter could show different results depending on who opened the report.
📌 CSV and XLSX exports and the Google Sheets integration always use UTC, regardless of this setting.
Step 1. To change the organization's timezone, go to Settings ➡️ General, and next to Organization timezone, click Change:
Step 2. Choose your timezone from the dropdown list:
Confirm the change by clicking Update.
Best Practices
Manage your teammate's permissions
Learn more about adding, removing teammates, and adjusting their permissions.
Manage your subscription directly from the user interface
Upgrade, cancel, or modify your subscription directly from your dashboard.
📞 If you are experiencing issues while transferring ownership or changing your organization's name or timezone, contact us at support@survicate.com or initiate a chat conversation.