Email notifications

Notifications update you right after someone finishes the survey – we will send you an email with responses and the contact information of your respondent in real time.
Notifications help you act on the feedback immediately, for example when someone reports a problem with your website.

Pro tip: we recommend integrating them with your helpdesk, to keep all your tickets in one place!
How to enable notifications?

You need to enable Notifications for every survey separately.
Go to Survey Settings > Notifications.
There you can see and change email content and fill in the email we should send answers to. 

To adjust the email content, add placeholders using ➕Add variable button.

Available placeholders are:

  • survey name
  • available contact information
  • answers to a particular question in the survey
  • respondent's custom attributes

Once you're ready, click on Enable button and get ready to receive the feedback on your mailbox.

Note: email notification is sent only if respondent completes the survey fully! If some of the questions are left - we will not be able to send an email. However, you're still able to analyze the responses given in the Answers section of your survey.


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