With Survicate and Zendesk integration, you can pass your survey responses to your Zendesk tickets to keep track of all the data. The setup is easy and can be finished in less than 5 minutes.

How does it work?

  • Create a new Zendesk ticket as per your template when specified conditions are met

  • Update tickets in Zendesk upon survey completion or when individual questions are answered

  • Send survey responses automatically as comments to the tickets

  • Question level integration - for each survey question you can decide whether to update or create a new Zendesk ticket

  • Responses are sent in real-time

If you are not ready with your survey yet, check out this article to start creating a Zendesk survey.

Table of contents:

1. Update existing tickets

2. Create new tickets

3. Add comment to a ticket

📢 Enable Zendesk integration

1. To enable Zendesk integration, go to the Connect tab of your survey, find, and pick Zendesk from the list of integrations.

2. Click the Connect button to set up the authorization.

3. A pop-up window will appear for you to log in to your Zendesk account. Please enter your Zendesk URL and click Authorize. If you don't see the pop-up window, you may need to allow pop-ups in your browser - please look for the settings in your browser URL bar, or use instructions for Chrome, Firefox, Opera, Edge, or Safari.

4. Now the integration is ready to use! See the features we offer for Zendesk integration under the settings:

Update tickets based on survey responses

You can push survey responses to update information about your ticket in Zendesk.


1. Move on the Settings tab of Zendesk Integration, and select Update tickets

2. Select when you want to update the ticket. You can update the ticket after receiving a specific answer to a question you selected, based on the respondent's attribute or upon survey completion.

3. Set the ticket field value that you want to update.

You can add more conditions to your integration by clicking ➕Add new button.

Create tickets with conditions you set up

You can create new Zendesk tickets when specified conditions are met.


1. Move on the Settings tab of Zendesk Integration, and select Create tickets

2. You can edit the Ticket template look by clicking the Edit button.

You will see a window where you can edit and add variables, like respondent's contact information or response given to the Subject or a Comment on the ticket

3. Select when you want to create a ticket by selecting the conditions from the dropdown lists. The new ticket can be created upon the specific question answered, respondent's attribute or survey completion.

4. Set ticket field value for the ticket created.

You can add more conditions to your integration by clicking ➕Add new button.

Add comments to tickets

You can let the integration publish private comments to tickets automatically. These comments will contain the content of the question and the respondent's answer to the survey.


1. Move on the Settings tab of Zendesk Integration, and select Add comments to ticket.

2. When you send the survey to a ticket requester, the answer will be visible as a comment in the ticket:

📞 If you have any questions about the setup, best practices, and use cases, contact us at support@survicate.com, or strike up a chat conversation 👉

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