The Survicate Inbox App for Intercom lets you check what NPS score a customer gave you recently, or view their latest survey responses - directly in Intercom Inbox. The Inbox App is a new feature built right into the existing Survicate - Intercom integration.
It's a great way to check the most recent NPS score without leaving Intercom, monitor customer health score, and view users' latest survey responses to get a better understanding of their issues.
🔌 To enable the feature:
- Once in Intercom, go to Inbox on the left-hand side.
- Open an Intercom conversation, preferably with a user who answered your surveys in the past.
- Click on Customize in the upper right-hand corner, select Add more and pick Survicate Surveys from the list.
- Wait until the app has loaded. Then click on Done.
Here's what happens when you click on the different sections of the Survicate Inbox App for Intercom:
Net Promoter Score - you'll be taken to the respondent's profile in Survicate.
Survey names under Latest responses - you'll be taken to the respondent's profile in Survicate.
See more in Survicate - you'll be taken to the main dashboard of your Survicate account.
Here's how the Inbox App's design changes depending on whether a user is a promoter, passive or detractor:
✉️ Let us know if you have any questions about the setup, best practices, and use cases.