With Survicate Dashboards, you can create complex data boards, showcasing feedback from multiple surveys and the Insights Hub in one view. In this article, you'll find examples of Dashboards usage ideas, along with the instructions.
📌 If you're creating your first Dashboard or need more complex instructions, start at our main Dashboards article.
Combine NPS scores from multiple surveys
If you conduct quarterly or monthly NPS surveys and need to calculate the score for an entire year or quarter, you can easily aggregate the data using the Combined Score Widget on your dashboard. To do this, simply create a Combined Score Widget and select the surveys you want to include.
You can add additional charts to your dashboard, such as individual ones for each quarter, to track score changes over time and gain better insights:
Easily compare NPS scores for different locations or agents
If you run a general NPS or CSAT survey for your entire team or multiple business locations and collect data on which agent or location is being reviewed, you can create a pie chart comparing up-to-date scores per agent or location.
To achieve this, create a Single survey question widget with the NPS or CSAT question you're interested in and add the location, agent, or other question as the breakdown:
Correlate results from email and website surveys in one view
You can use Dashboards to view results from both channels in a single interface, as if you distribute the same survey via email and on your website. This allows you to either merge or compare NPS and CSAT scores or add separate questions for each survey to create a comprehensive overview.
📞 If you have any questions or need help creating or managing your dashboards, feel free to contact our team at support@survicate.com or strike up a chat conversation!
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.