Research Assistant is a tool that, with the help of AI, can help you make the most of feedback from various sources.
Now, you can use the Slack integration to ask your Survicate Research Assistant about:
the data stored in your Insights Hub,
what respondents mention in their survey submissions,
statistics and trends among your surveys.
It lets your teammates, who aren't Survicate users, analyze feedback this way as well!
Here, you can check out what features the integration between Slack and Survicate offers.
In this article, we'll describe how to enable and make the most of the Research Assistant in your Slack workspace.
Connect the Research Assistant to Slack
1. Go to Integrations ➡️ Slack and click the Connect button to set up the authorization:
2. A pop-up window will appear for you to log in to your Slack account.
If you don't see the pop-up window, you may need to allow pop-ups in your browser - please look for the settings in your browser URL bar or use instructions for Chrome, Firefox, Opera, Edge, or Safari.
3. To connect Survicate to Slack, your Slack workspace admin will need to approve the notifications from Slackbot. They should see such a request:
4. Go to the Settings tab, Enable Research Assistant in Slack, and read and accept the Terms of Service for Research Assistant in Slack:
You also have the option to Dismiss the Terms of Service; in this case, the feature won't be enabled.
5. All done! The integration between Slack and the Research Assistant is now live 🚀
Use Research Assistant in Slack
Now that you've connected Slack and the Research Assistant, learn how to make the most of it.
1. In Slack, go to a public or private channel. You have several options to choose from:
a. Type: “@Survicate - Customer Feedback Platform How can we improve our app?”
The first time this prompt is used in this particular Slack channel, you will be asked to add the Slackbot to the channel:
This prompt will return and publish an answer that will be visible to everyone in the Slack channel.
b. Type: “/Survicate How satisfied are our customers?”
This prompt will return an answer that is visible only to you and let you choose whether to publish it to the channel or dismiss it:
c. Click three dots next to any message in the channel ➡️ Ask Survicate:
A new pop-up window will appear, where you can either adjust the question or submit it:
This prompt will return an answer that is visible only to you. You can then choose whether to publish it to the channel or dismiss it.
The Research Assistant's responses include references to the feedback they present, so you can check out the particular survey answers or notes that answer your questions:
2. Go to Survicate ➡️ Research Assistant to see the queries that you’ve asked in Slack, along with the responses that you saw in Slack as well.
Research Assistant will show the first and last name of the user who asked the question in Slack:
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.