How do we ensure data security and privacy in Insights Hub?
To ensure privacy and security for the feedback you import to the Insights Hub:
we don't import any personal data by default,
we utilize best practices when it comes to data encryption,
our infrastructure is hosted on AWS, so the ISO 27001 and SOC 2 ensure the security of our infrastructure,
we use OpenAI Enterprise API, they do not train models on your data,
development and maintenance of our product is ISO 27001 certified,
when building products and features, we consult all things related to customer data with our Security Team,
all Insights Hub integrations utilize OAuth 2.0 connections.
How does the Insights Hub differentiate between actionable insights and irrelevant feedback?
Firstly, we use large language models (LLMs). We train the system to concentrate on genuinely important information rather than just what's popular in the dataset.
For example, when importing conversation data from Intercom we filter them, so that only relevant insights get into Survicate.
When chatting with the Research Assistant, it has the access to all your survey results, but when categorizing single pieces of feedback into topics and insights we focus only on survey responses that contain open-text feedback.
Finally, the UI and UX let you explore your feedback in a extremely efficient way, so that you can easily focus on what's relevant and quickly skip trends that are irrelevant to your inquiry.
Can the Insights Hub integrate with popular CRM or project management tools?
Yes, Insights Hub sources include HubSpot, Intercom, CRM + Zapier.
Our survey solution is also integrated with Salesforce, Mailchimp, Marketo, Klaviyo, ActiveCampaign.
You can find all Insights Hub sources (and how to connect them) here.
How does the Insights Hub handle feedback in various languages?
You can import data from various sources in any language. The feedback pieces will be visible in the Hub in their original language, while the Insights and Topics that feedback is categorized into, will be in English.
How often are the Insights updated?
Insights in each Topic are regenerated when new data came in that influences the existing insights or can be used to generate new insights.
After you connect sources, feedback will appear in the Insights Hub in real time. Additionally, if you upload data via CSV files or manually, all the new feedback pieces will allow the Hub to reevaluate existing Insights, regenerate them, and/or create new ones.
Read more details about the Insights Hub and Research Assistant in the dedicated Help Center collection.