With the CSV file import as your Insights Hub source, you can automatically import your app reviews, making sure no feedback is lost in the process.
Import a CSV file to Insights Hub
Step 1. Navigate to Insights Hub at the top of your Survicate Panel. If you haven't added any data to the Hub yet, click on Add feedback and Upload file.
If you already have some data in your Insights Hub, go to Add Feedback in the Hub and click on Upload file.
Step 2. Select the file you wish to upload. Please remember it should be under 20MB.
All feedback in the uploaded CSV file should be in one column. Otherwise, some of it won't be imported.
Additionally, the supported delimiter is only a comma.
Please note text fields should be surrounded by quotation marks (") in the file.
Other columns of the imported file can include additional data, such as User traits, Response traits, and Topic names that you can map to your preferred fields in the Hub.
The first two fields in the pop-up window are mandatory to fill out. Here, you can specify which column of your CSV file is the feedback you wish to import, and what date should be assigned to the pieces of feedback.
Additionally, you can map data from the file's certain columns as user or feedback attributes, which will be visible next to each feedback piece in the Hub:
When importing a CSV file, you can choose a column that contains predefined Topic names. Insights Hub will automatically recognize the values in that column and create the Topics you uploaded. If you already have some Topics in your Hub, it will assign feedback pieces to those existing Topics.
Please note that there is a limit of 200 unique topics per file. If the file contains more than 200 topics, the column cannot be used for import.
Using the Insights Hub
Now that you have synced CSV data to Insights Hub, the Hub will categorize and analyze feedback from this and other sources, to:
automatically detect customer sentiment;
identify technical issues and bugs reported by users and segment them into Topics and actionable Insights;
understand your customers' needs and wants better.
Feedback will be automatically segmented into Topics:
This segmentation is done thanks to AI, which prepares the most suitable categories based on the feedback you send to Insights Hub.
Feel free to click on one of the Topics to analyze individual feedback pieces that are included. You can also share a chosen Topic with your team, delete it, or apply filters and/or searches to further analyze the data:
Inside a Topic, you may notice the Insights tab as well. These are further categories into which the AI assistant splits your feedback:
Feel free to turn one or more of the Insights into a separate Topic to best suit your needs.
If you think a specific piece of feedback doesn't fit well into the Insight it's in, you can remove it:
By clicking on one of the feedback pieces, you will be presented with more details about this piece of feedback, and you will have the option to share its link or delete it:
At any point, you can click on the Add feedback button to connect another data source or to add a note manually.
Check out this section of our Help Center to read more about feedback sources available in the Insights Hub.
The Insights Hub also comes with a Research Assistant where, thanks to AI, you can quickly and effectively find answers to all your questions and the responses are supported by the feedback pieces you integrated into the Insights Hub and your survey responses.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.