Transcriptions as Insights Hub source, allow you to import audio and video files from your device. Insights Hub transcribes the file and extracts insights. You can store and analyze the insights along with feedback from other sources.
The Insights Hub not only saves you time and the need to manually go through every call or interview, but also lets you know what issues or subjects customers talk about.
The features allows you to upload files in any language!
📌 Depending on your subscription plan, transcription length limits apply.
Read on to learn how you can have your files transcribed to Insights Hub! 🚀
Upload a video or audio file to Insights Hub
Step 1. Navigate to Insights Hub at the top of your Survicate Panel. If you haven't added any data to the Hub yet, click on Add feedback and Transcribe recording.
If you already have some data in your Insights Hub, go to Add Feedback in the Hub and click on Transcribe recording.
Step 2. Upload or drag & drop an audio or video file from your device.
The maximum size of the uploaded file can be 2GB. Supported formats are .mpa, .mpeg, .mp4, .wave, .wav, .ogg.
Step 3. After the file is uploaded, you'll be asked to select the language of the audio or video and click Start transcription:
Step 4. The uploaded file will be transcribed in a matter of seconds - after a moment, you will see the transcription added to your Insights Hub as a piece of feedback.
By opening this piece of feedback, you'll be able to see insights we automatically extracted from the file, as well as switch to the Full content view to read the whole transcript:
Insights, automatically extracted from the transcription, and assigned to Topics in the Hub.
In Full content, the transcription is automatically divided into speakers (whose names you can edit).
Using the Insights Hub
Now that you have uploaded a file to Insights Hub, the Hub will categorize and analyze feedback from this and other sources, to:
automatically detect customer sentiment;
identify issues and concerns reported by customers during the call and segment them into Topics and actionable Insights;
understand your customers' needs and wants better.
Feedback will be automatically segmented into Topics:
This segmentation is done thanks to AI, which prepares the most suitable categories based on the feedback you send to Insights Hub.
Feel free to click on one of the Topics to analyze individual feedback pieces that are included. You can also share a chosen Topic with your team, delete it, or apply filters and/or searches to further analyze the data:
Inside a Topic, you may notice the Insights tab as well. These are further categories into which the AI assistant splits your feedback:
Feel free to turn one or more of the Insights into a separate Topic to best suit your needs.
If you think a specific piece of feedback doesn't fit well into the Insight it's in, you can remove it:
By clicking on one of the feedback pieces, you will be presented with more details about this piece of feedback, and you will have the option to view its details, share its link or delete it:
At any point, you can click on the Add feedback button to connect another data source or to add a note manually.
Check out this section of our Help Center to read more about feedback sources available in the Insights Hub.
The Insights Hub also comes with a Research Assistant where, thanks to AI, you can quickly and effectively find answers to all your questions and the responses are supported by the feedback pieces you integrated into the Insights Hub and your survey responses.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.