You can analyze feedback stored in the Research Hub and on your surveys with the AI Chat.
Find answers to all your questions quickly and effectively, with AI. The AI Chat can answer your question based on:
data from various sources that you synced to Research Hub;
the survey results on your account.
You can use the AI Chat whether you have already connected some data sources, or just collected feedback with your surveys.
💡 Prefer to stay in Slack? Mention @Survicate in any Slack channel to ask the same questions without opening Survicate. The Survicate Agent answers based on the data your own Survicate account can access. Learn more in Slack: Use the Survicate Agent in Slack.
In this article, you’ll learn how to:
ask the AI Chat questions in Survicate,
use the AI Chat from Slack,
ask questions from the Home page.
Use AI Chat in Survicate
Navigate to AI Chat on the right side of your Survicate Panel:
Here, thanks to AI, you can ask the Chat to identify trends and key issues that the respondents report or to better understand customer opinions on your products, services, and business:
The answers are based on data from sources you connected to the Research Hub, as well as feedback from the surveys on your Survicate account.
Feel free to ask follow-up questions if the first answer isn't clear or suitable enough.
Additionally, you can:
select sources from which the answer is generated, to ask detailed questions, while excluding potentially noisy data,
select the date range for the data, with the default range being one year:
Feel free to use one of the Suggestions if you're unsure what to ask!
AI Chat's responses take into account responses from surveys you have in Survicate (of surveys that aren't archived).
If you'd rather it analyzed only chosen surveys, specify them in the prompt, e.g.:
Summarize negative feedback from respondents from surveys "CSAT 2024" and "User satisfaction Q1 2024".
❗️The AI Chat is currently only aware of surveys containing these question types:
Single
Dropdown
Multiple Choice
Rating
Smiley
NPS®
❗ The AI Chat is currently not aware of User attributes.
Use the Survicate Agent in Slack
Mention @Survicate in a Slack channel to ask about your feedback, check survey results, and work with your Research Hub, without leaving Slack. The Survicate Agent uses the same tools as the Survicate MCP.
📌 Each teammate connects their own Survicate account, and the agent only returns data that this account can access. Teammates without a Survicate account can't use it.
Learn how to set it up in Slack: Use the Survicate Agent in Slack.
Ask questions from the Home page
You can also ask questions directly on the Home page after logging into your account:
They'll be counted into the monthly chat limit, same as other questions for the AI Chat.
🚀 Now, all your feedback can be analyzed in seconds. And the AI Chat can help you decide what surveys to run in the future to fill in the missing information.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.
Net Promoter, NPS, and the NPS - related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.