With Android Google Play as your Insights Hub source, you can automatically import your app reviews, making sure no feedback is lost in the process. With Google Play integration, you can:
categorize feedback: all notes will be labeled with the Google Play logo;
act on feedback, as we send the username of a person leaving the review.
Connect your Google Play with Insights Hub
Step 1. Navigate to Insights Hub at the top of your Survicate Panel. If you haven't added any data to the Hub yet, click on Add feedback and Integration.
If you already have some data in your Insights Hub, go to Add Feedback in the Hub and click on Integration.
Step 2. Choose Google Play from the list of sources.
Step 3. Connect your Google Play:
Step 4. Here, you can set up your Source.
Please, select the language of the reviews that you want to import to Insights Hub in the Reviews language section.
Go to your mobile app's page in Google Play, copy the link, paste it into the text field in Survicate and click Connect:
You can decide whether to collect your reviews from the moment of connection or to pass on past reviews as well. Just select a time frame for importing past reviews and click Import.
Using the Insights Hub
Now that you have synced Google Play Store reviews to Insights Hub, the Hub will categorize and analyze feedback from this and other sources, to:
automatically detect customer sentiment;
identify technical issues and bugs reported by users and segment them into Topics and actionable Insights;
understand your customers' needs and wants better.
Feedback will be automatically segmented into Topics:
This segmentation is done thanks to AI, which prepares the most suitable categories based on the feedback you send to Insights Hub.
Feel free to click on one of the Topics to analyze individual feedback pieces that are included. You can also share a chosen Topic with your team, delete it, or apply filters and/or searches to further analyze the data:
Inside a Topic, you may notice the Insights tab as well. These are further categories into which the AI assistant splits your feedback:
Feel free to turn one or more of the Insights into a separate Topic to best suit your needs.
If you think a specific piece of feedback doesn't fit well into the Insight it's in, you can remove it:
By clicking on one of the feedback pieces, you will be presented with more details about this piece of feedback, and you will have the option to share its link or delete it:
At any point, you can click on the Add feedback button to connect another data source or to add a note manually.
Check out this section of our Help Center to read more about feedback sources available in the Insights Hub.
The Insights Hub also comes with a Research Assistant where, thanks to AI, you can quickly and effectively find answers to all your questions and the responses are supported by the feedback pieces you integrated into the Insights Hub and your survey responses.
Troubleshooting
My responses from Google Play are not visible in the Insights Hub
We can only import public reviews. Insights Hub only sees reviews that are visible on the application's page in Google Play for a regular user.
Also, only reviews with a text are sent to Insights Hub, reviews where a user just left a score will not appear in Insights Hub.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com